GOMATHI A
Chennai
Summary
An adroit professional with an experience of 10 Years in Customer Relationship Management Currently spearheading as Customer Relationship Manager with MM Rubber Company Ltd Motivated and goal driven team player with strong work ethics, continuously striving for improvement coupled with excellent Operational and Administrative aptitude and the commitment to offer quality work.
Overview
9
9
years of professional experience
Work History
Customer Relationship Manager
MM Rubber Company Limited
11.2020 - Current
- Handling Customer Query and Website sales
- Monitoring Official CRM Mail id
- Resolving Customer complaints quickly and efficiently
- Increasing customer satisfaction
- Building and maintaining profitable relationship with key customers
- Overseeing the relationship with customers handled by the team
- Keeping customers upto date on the new product and increase sales
- Handling Telesales and service calls
- Collecting Customer feedback and understanding the satisfaction of level
- Handling different avenues of business like (Site Walk-in sales and BTL events sales)
- Handling Business Promotional SMS & E-mail
- Meeting with managers in the organization to plan strategically
- Expanding the customer base by upselling and cross-selling
- Understanding key customer individual needs and addressing these
- Overlooking the Inventory management process of the website
Customer Relationship Manager
Dhruvan Autocorp Private Ltd
01.2019 - 09.2020
- Taking care of sales and after sales customer calls
- Resolve customer complaints efficiently
- Increasing customer satisfaction & reducing concerns
- Improving SSI Scores
- Organize customer meet & Gift distribution activates
- Handling DMS Software
- Building and maintaining strong customer relationship and high level of customer service
- Handling reputation management with customer’s feedback
- Home visit for Increasing JDP Score
- Representing the organization at events conducted by the organization
CRM
DSC Hyundai
09.2017 - 12.2018
- Taking care from sales as well as after sales
- Resolve customer concerns
- Increasing customer satisfaction & reducing concerns
- Improving SSI Scores
- Organize customer meet & Gift distribution activates
- Updating in DMS Software
- Building and maintaining strong customer relationship and high level of customer service
- Getting purchase experience feedback with delivery customers
- Representing the organization at events conducted by the organization and presents the product in the events
- Business Promotional SMS & E-mail sending
CRM Officer
Nila Advertisement
06.2016 - 07.2017
- Taking care from sales as well as after sales
- Channel over all Management
- Advertisement Marketing
- Marketing for Advertisement Makings Event telecasting management
- Broadcasting software handling for Schedule and Live Programs
Education
BBA - Management Information Systems
Madras University
ChennaiSkills
- Training and mentoring
- Training programs
- Sales proficiency
- CRM software proficiency
- Customer relations
- Inter-department collaboration
References
Available on Request
Projects
E-commerce Framework, This Project deals with developing an E-commerce website for online sale and online shopping the quality throughout the development process.
Personal Information
- Date of Birth: 06/29/95
- Marital Status: Married
Technical Skills
Adobe Photoshop CS6, Adobe Premiere CS6, MS-Word, MS-Excel, MS-Power Point
Timeline
Customer Relationship Manager
MM Rubber Company Limited
11.2020 - Current
Customer Relationship Manager
Dhruvan Autocorp Private Ltd
01.2019 - 09.2020
CRM
DSC Hyundai
09.2017 - 12.2018
CRM Officer
Nila Advertisement
06.2016 - 07.2017
BBA - Management Information Systems
Madras University
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