Gonchalung Gangmei
Kohima
Summary
Energetic professional successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Overview
8
8
years of professional experience
Work History
Team Leader
Omprime Technology
New Delhi
10.2019 - 05.2024
- Directing the customer support division by delegating, guiding, and reviewing the work of staff
- Supervisory duties include onboarding.
- Established clear expectations for employees, providing guidance when needed.
- Maintained a positive work environment that promoted collaboration between team members.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
Customer Support Executive
Fareportal
New Delhi
08.2016 - 03.2018
- Developed an in-depth knowledge of company products and services to effectively address customer inquiries and implemented customer service processes to ensure customer satisfaction.
- Managed customer accounts using CRM software tools.
- Collaborated with other departments to ensure timely resolution of customer requests.
Education
Graduate -
Nagaland University
01.2013
Class XII -
.
01.2010
Class X -
.
01.2008
Skills
- Team Handling
- Performance Management
- Team Supervision
- Documentation And Reporting
- Client Support
- Coaching and Mentoring
Personal Information
- Date of Birth: 23/04/92
- Gender: Male
- Marital Status: Married
Languages
- English
- Hindi
Timeline
Team Leader
Omprime Technology
10.2019 - 05.2024
Customer Support Executive
Fareportal
08.2016 - 03.2018
Graduate -
Nagaland University
Class XII -
.
Class X -
.
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