Gopal Krishna Manthena
Overview
15
15
years of professional experience
Work History
Vice President - Remote
Axis Bank India Pvt., Ltd.
08.2021 - Current
- Managed Citrix VDI and Microsoft WVD for 25,000+ users, ensuring high availability and scalability.
- Led DB team automation to reduce manual work and align with business data goals.
- Oversaw 100+ IT staff, including 10 leads and 2 VPs, driving strategic and operational success.
- Introduced Manual Error Prevention (MEP), cutting human errors and incidents.
- Enhanced observability across infrastructure and apps, enabling proactive issue resolution
IT Transition Lead
MORO HUB
02.2020 - 03.2021
- Company Overview: Dubai
- Transitioned IT services from DEWA to MORO, ensuring smooth platform integration using best practices.
- Streamlined operations by standardizing procedures, promoting upskilling, and removing inefficiencies.
- Created 30-60-90 day plans to address process gaps and mitigate risks.
- Integrated monitoring and SIEM with ITSM (e.g., Service Now) for automated and faster incident handling.
- Set up KPIs and dashboards to support real-time decision-making on performance and security.
- Dubai
Head, IT Services Transformation
Visiontech Systems International
02.2019 - 01.2020
- Company Overview: Dubai
- Led transformation initiatives across GCC and Africa.
- Aligned service delivery models with managed services across multiple domains.
- Enabled business model shift to IT-enabled offerings.
- Conducted infrastructure audits and initiated quick-win projects based on identified gaps.
- Led ISO 27001, ISO 20000 audits, ensuring compliance and enhancing IT security and service management practices.
- Dubai
Director, IT Services
Coindesu Technologies Pvt. Ltd.
03.2017 - 01.2019
- Company Overview: Dubai
- Designed and implemented micro services strategies for startups.
- Managed proposal and RFP processes resulting in a 25% increase in new business.
- Built and led professional and managed services teams.
- Developed and implemented IT service functions across infrastructure, cloud, and automation technologies.
- Led end-to-end RFI/RFP response processes with cross-functional alignment.
- Dubai
Service Delivery Leader
Capgemini India Pvt. Ltd.
04.2012 - 02.2017
- Company Overview: Hyderabad
- Managed delivery to 30 clients with a 150+ member team across storage and backup technologies.
- Developed scalable RFP solutions and optimized asset lifecycle management.
- Led a high-performing IT team of 100+ professionals, including 10 team leads and 5 direct managers.
- Built and scaled storage tower capabilities at the Hyderabad campus, expanding the team to 150+ members.
- Delivered storage and backup services to 30+ clients using EMC, NetApp, IBM SAN, Veritas, Legato, and Tivoli.
- Drove cost savings and efficiency through IT optimization and high-impact initiatives.
- Created scalable RFP solutions based on effort estimates and Standard Staffing Model (SSM).
- Hyderabad
Sr. Technical Services & People Manager (Americas)
IBM India Pvt. Ltd.
04.2010 - 04.2012
- Company Overview: Hyderabad
- Led a 200+ member IT team, including 10 TL and 5 managers, ensuring operational excellence across accounts.
- Built and scaled Storage Tower capabilities at the Hyderabad campus to 150+ skilled professionals.
- Delivered end-to-end services to 30+ Northeast clients across EMC, NetApp, IBM SAN, Veritas, Legato, and Tivoli.
- Ensured SLA compliance and service delivery aligned with client expectations and business goals.
- Managed resource planning and allocation across storage accounts, optimizing utilization and efficiency.
- Transitioned key accounts from the US to India, maintaining service continuity and quality.
- Conducted regular business reviews to drive improvements and strengthen client relationships.
- Hyderabad
Skills
Team leadership
Timeline
Vice President - Remote
Axis Bank India Pvt., Ltd.
08.2021 - Current
IT Transition Lead
MORO HUB
02.2020 - 03.2021
Head, IT Services Transformation
Visiontech Systems International
02.2019 - 01.2020
Director, IT Services
Coindesu Technologies Pvt. Ltd.
03.2017 - 01.2019
Service Delivery Leader
Capgemini India Pvt. Ltd.
04.2012 - 02.2017
Sr. Technical Services & People Manager (Americas)
IBM India Pvt. Ltd.
04.2010 - 04.2012
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