GOPAL SINGH
New-Delhi
Summary
Experienced Senior Associate with analytical and flexible approach to solving problems. Decisive leader driven to optimize processes and streamline operations for team efficiency.
Overview
10
10
years of professional experience
Work History
Senior Associate-II Cloud Infrastructure Services
UST Global International
Noida
09.2022 - Current
- Manage team resources, including assigning tasks, monitoring progress, and ensuring deadlines were met.
- Handle incoming calls and directed callers to appropriate department or employee.
- Resolve customer inquiries in a timely manner while adhering to service level agreements.
- Serve as first point of contact for incoming technical service calls and emails.
- Resolve customer problems via phone, email, and chat, ensuring timely and effective solutions.
- Deliver local and remote Tier 1, 2, and 3 IT support for hardware and software to company personnel.
- Assist customers with password resets, account unlocks, and security settings adjustments.
- Complete day-to-day duties accurately and efficiently.
- Provide assistance with mobile device management solutions, such as AirWatch and Intune.
- Track service requests through a ticketing system, such as ServiceNow.
- Resolve complex technical problems related to Office 365 applications.
- Complete routine maintenance and repair.
- Diagnose and resolve hardware and software faults across multiple platforms, including Windows OS and Mac OS.
- Maintained accurate records of all vendor contracts and agreements.
- Provided technical support for users having difficulty connecting to or using the network.
Senior Associate
CHEIL INDIA
Gurugram
12.2021 - 09.2022
System Administrator
INFOGAIN INDIA PVT LTD
05.2021 - 11.2021
Executive-IT
ITV NETWORK PVT LTD
New Delhi
11.2015 - 05.2021
Education
GRADUATE -
SWAMI VIVEKANAND SUBHARTI UNIVERSITY
01.2021
SECONDARY -
C.B.S.E.
New Delhi01.2006
Diploma - Electronics and Instrumentation Engineering
AMBEDKAR INSTITUE OF TECHNOLOGY
DELHISENIOR SECONDARY -
N.I.O.S.
Skills
- Ticketing systems
- Mobile device management
- Problem solving
- Hardware diagnostics
- Software installation
- Team management
- Technical support
Hobbies and Interests
- Playing football
- Playing volleyball
Disclaimer
I hereby declare that the above information is true to the best of my knowledge. If I am given an opportunity to serve in your esteemed organization, I will fulfill all the duties entrusted to me under the entire satisfaction of my superiors. Thank you for your consideration.
Languages
- Hindi
- English
Personal Information
- Father's Name: Sh. Jagat Singh
- Mother's Name: Smt. Bhagwati Devi
- Date of Birth: 05/25/90
- Nationality: Indian
- Marital Status: Married
Timeline
Senior Associate-II Cloud Infrastructure Services
UST Global International
09.2022 - Current
Senior Associate
CHEIL INDIA
12.2021 - 09.2022
System Administrator
INFOGAIN INDIA PVT LTD
05.2021 - 11.2021
Executive-IT
ITV NETWORK PVT LTD
11.2015 - 05.2021
GRADUATE -
SWAMI VIVEKANAND SUBHARTI UNIVERSITY
SECONDARY -
C.B.S.E.
Diploma - Electronics and Instrumentation Engineering
AMBEDKAR INSTITUE OF TECHNOLOGY
SENIOR SECONDARY -
N.I.O.S.
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