GOPALA KRISHNAN
Developer & Support
Chennai,TN
Summary
Experienced with diagnosing and resolving software issues efficiently, ensuring minimal downtime for users. Utilizes strong communication skills to bridge gap between developers and end-users, facilitating smooth technical operations. Knowledge of scripting and debugging tools supports effective problem resolution and continuous improvement.
Overview
10
10
years of professional experience
Work History
Developer Support Engineer
Wipro Limited
10.2018 - 06.2024
- Magento Application Developer & Support Engineer – Wipro
5.5 Years
Delivered L1/L2 production support for high-traffic Magento e-commerce applications
Monitored application health and handled critical production incidents
Analyzed and resolved order failures, payment gateway errors, checkout issues, cart issues, and pricing discrepancies
Supported product catalog management, including SKUs, categories, pricing rules, promotions, and inventory updates
Investigated application and server logs to identify root causes and shared technical findings with developers
Executed basic SQL queries to validate orders, payments, customer data, and inventory records
Assisted developers by debugging Magento modules, identifying configuration vs code issues
Supported code deployments, hotfixes, and release activities, including post-release validation
Coordinated with cross-functional teams (Dev, QA, Infra, Business) to ensure minimal downtime
Prepared RCA documents, operational runbooks, and daily/weekly reports
Followed ITIL processes to ensure SLA compliance
Logistics executive
Madura Coats
01.2014 - 10.2018
- Warehouse Executive – Madura Coats
2 Years
Managed inventory using ERP systems and ensured data accuracy between physical stock and system records
Worked closely with IT teams to resolve system, reporting, and integration issues
Gained strong domain knowledge of backend supply chain and inventory workflows, beneficial for e-commerce systems
Education
B.E - ECE
KODAIKANAL INSTITUTE OF TECH
KODAIKANAL01.2013
HSE - undefined
ERRSM GOVT HR SEC SCHOOL
ALANGULAM01.2009
SSLC - undefined
ERRSM GOVT HR SEC SCHOOL
ALANGULAM01.2007
Skills
TECHNICAL SKILLS
Operating System: Windows, Linux (Ubuntu)
Languages: PHP, OOPS Concept
DECLARATION
I hereby declare that the details given above are true and correct to the best of my knowledge and belief. Date: 2023-10-16 Place: Virudhunagar
PERSONAL DETAILS
- Fathers Name: Sundararajan. P
- Gender: Male
- Date of Birth: 2nd June 1992
- Nationality: Indian
- Languages Known: English, Tamil & Telugu
- Address: 3/1014-4 Vasantham Nagar, Alangulam - 626127, Sivakasi (Talk), Virudhunagar (Dist.) -TN
Hobbies & Interests
Playing Cricket, Reading and Writing Stories
Timeline
Developer Support Engineer
Wipro Limited
10.2018 - 06.2024
Logistics executive
Madura Coats
01.2014 - 10.2018
HSE - undefined
ERRSM GOVT HR SEC SCHOOL
SSLC - undefined
ERRSM GOVT HR SEC SCHOOL
B.E - ECE
KODAIKANAL INSTITUTE OF TECH