Gopala Krishnan S

• Streamlined data collection processes for increased efficiency in research projects.
• Extensively involved in both primary and secondary research. Maintained continuous communication with primary research participants for potential future collaborations and studies.
• Established strong relationships with industry experts, enhancing knowledge sharing and collaboration within the organization.
• Individual deliverable - Produced Growth Opportunity Reports for a very sought out topic in the Mobility Aftermarket Segment NA and EU5 and reports on current and future demand forecast analysis.
• Team deliverable - Was part of building digital platform for a Lubricant giant, responsibility to gather top industry trends in 10+ countries that is assigned to me.

ACHIEVEMENTS

• Was able to recognize and nominate 4 companies for their best practices that contributed to companies growth and also for overall market growth of the industry.

Working as an IT Analyst in supporting European Pharma Conglomerate in Beamex Calibration Software integrated to Infor-EAM/SAP

1. Validating Data Collection sheet on Instruments and Calibrators

2. Involving in Tech Refresh project and Production Project

Completed Infor-EAM Navigation course from Infor Campus Learning

ACHIEVEMENTS

• Was awarded PI(Process Improvement appreciation) on decreasing time taken to Analyze data involving vlookup and conditional formatting.

• Certified EAM and SCM Functional Consultant for Ramco Logistics Suite.
• Spearheaded SAND Model Preparation, Business Scenario Preparation, Test Case Preparation, Master Data upload activities nailing on site readiness and set for Go-Live
• Involved in Support Functionalities enabling customers with ready customization and clarification within time frame

ACHIEVEMENTS

• Was part of the Successful Implementation and Go-Live of Ramco Logistics Suite for Alfa Trans Raya a member of CKB Logistics Indonesia.

• Established digitalization and industry 4.0 ready of Maintenance Management of our clients through MaintWiz application from various Industries such as Biotechnology, Facility Management, Production plants and OEM's
• Performed exceptionally well in various Customer Demos and successfully being as SPOC for more than 5 customers handling customer customization request and product configuration requirement to enhance user experience.
• A Competent Professional with 1 + years of experience in Computerized Maintenance Management Solutions (CMMS) which Digitalize Enterprise Asset Management, Inventory Management, Failure analysis and many. ( Have a good understanding of Maintenance activity in Industry not only in Shop Floor also After-Sales )
• Experienced in Client Interactions, requirement gathering and bug fixing.
• Supporting to Pre-Sales Team, Conducting Demos and Site readying and Quality check before demo.
• Preparation and Support to Requirement documents, handover documents and project planning to go live.
• Working closely with the testing team to deliver the expected result and involve voluntarily in front end testing activities.
• Regularly conduct new user training and after-sales demos.
• Always good with clients and been my biggest pros provide a great synergy between client and service provider
• Configuring various data for customers from Client Shift Timing, Asset uploading, Preventive Maintenance and Calibration Scheduled Plan(Daily, Weekly, Monthly, Yearly, Quarterly with respect to any day of a week and Floating Schedule), Meter reading Schedules uploading, Dashboards and Reports configuring with respective to customer requirement.
• Experienced in MS Excel for data collection, data analysis of customer data which helps me assist the customer with a clear solution on a day to day challenges thereby making myself a Goto person for customers.
• Experienced with PGadmin SQL use it on daily basis for Analyzing and Querying database which includes very often used Query like Select, Update, Insert, Delete.
• Conducting Meeting with Users and discuss day to day issues and execute actions and ensure all issues resolved in priority.

ACHIEVEMENTS

• As a SPOC for our client LifeCell Successfully achieved onboarded in to our subscription after the pilot run
• As a SPOC for our client CEAT. Successfully achieved onboarded in to our subscription after the pilot run
• As a SPOC for our client UDS. Successfully achieved onboarded in to our subscription after the pilot run
• As a SPOC for our client Fenesta. Successfully achieved onboarded in to our subscription after the pilot run
• As a SPOC for our client Shubhalakshmi. Polymers Successfully achieved onboarded in to our subscription after the pilot run

• Responsible in Warranty management all aggregates for Trucks and Buses for the West Region.
• High-value Claim Processing and Analyzing.
• Analyzing and auditing overall warranty and AMC claim.
• Monitoring working of Dealer Management System.
• Coordinator for warranty training programs for Dealer Personals.
• Tracking, Monitoring and Managing Service Measures / Campaign for Domestic and Exports Trucks and Buses
• Member of Indirect Taxation Team as customer service representative organizing and solving issues on a month on month credited claims.
• Member of Change Management Team representing Customer Services responsible for preparing, monitoring and releasing field communications on Domestic Trucks and Buses in changes pertaining to Product and Services

ACHIEVEMENTS
• Driving West Region Team in processing 95% of Warranty, AMC and Extended Warranty claims within the 5-day time for the first half of 2019, which is above the set target of 90%.
• Driving PAN India team in successfully achieving No pendency for all credited claims from DICV Dealer partners for the year of 2018.
• Achieved in handling the highest amount of claims processed both in numbers (>1000) and credited amount by an individual.
• Individually analyzed all transit damage claims from Q1 - 2018 to Q2 - 2019, found the highest misappropriation in claims submission, and quoted an amount of 60L approx. for debit.
• Found issues in DMS where few tax/part/labour amount were not accounted in warranty and AMC claims and quoted an amount of 10L approx. for credit from Q1 - 2018 to Q2 - 2019.
• Successfully monitored Service Measures and submitted reports Month on Month on the Missed opportunity of Service Measure by dealers and helped in drastically reducing the missed opportunity from Q4 - 2018 to Q2 - 2019.

• Member of Change Management Team representing Customer Services responsible for preparing, monitoring and releasing field communications on Domestic Trucks and Buses in changes pertaining to Product and Services
• Tracking, monitoring and driving after-sales team for releasing after-sales engineering change implementations.
• Preparing new child part kits for technical services and communicating to the field.
• Preparing service procedures, monitoring in-plant service procedure tryouts and communicating to the field
• Was a part of Field quality management team in preparing and communicating field solutions regarding new part/kit and service procedures.

ACHIEVEMENTS
• Improved field communication implemented a new process that resulted in a great surge of technical communication to field from 35 circulars in the year of 2016 to 126 circulars in the year of 2017.
• Was awarded employer of the month (Aug — 2018) by GGSI for highest performer of the month.
• Was part of the team creating 180 child parts/service kits and communicating to the field from 2017 Nov to 2018 Nov.

• Responsible for creating a detailed diagram of excavator buckets on CREO for GWTS CAT
• Tracking, monitoring and driving team of engineers as a part of special module team reporting to GWTS CAT team.
• Was responsible for my team of engineers and reporting status on workflow and work quality to the client.

ACHIEVEMENTS
• Successfully managed and represented special module team to the client for creating detailed diagrams of excavator buckets for GWTS CAT team.

• Checking tolerance limit and monitoring of the quality of moulded rubber parts
• Planning of DIE arrangements and rubber bulk required on daily requirements
• Documentation of Quality check
• Visiting client location on auditing and reviewing month on month moulded rubber parts

ACHIEVEMENTS
• Successfully Audited and submitted month on month quality report of UCAL Carburetor 0-ring.