Gopi BV
Bengaluru
Work Preference
Summary
With 11 years of expertise in IT Infrastructure, IT Security, and Business Application Management, I am a seasoned Senior Management Professional skilled in crafting and implementing strategic IT initiatives. Adept at leading innovative projects, I possess excellent communication skills and proficiency in MS Office, MS Project, SAP, and Email. I hold certifications in M365 102,Azure 104, MCSE, and ITIL, I am trained for ISC2 CISSP. Well-versed in the M365 Ecosystem, experienced in Seclore IRM, and certified by ISC2 in Cybersecurity and Microsoft in Azure Security.
Overview
11
11
years of professional experience
3
3
Certification
3
3
years of post-secondary education
Work History
Senior Infrastructure System Engineer
Conduent Business Services LLP
05.2023 - 04.2025
- Lead infrastructure and security support across hybrid environments involving Windows and macOS systems.
- Manage SCCM 2010, vulnerability patching, and configuration management for large-scale enterprise environments.
- Administer and troubleshoot Azure AD, Office 365, and Intune-managed devices.
- Oversee network-related configurations and issue resolution involving DNS, DHCP, and VPN services.
- Hand on experience Hyper-V, VMWare EXSI 6.5 / VCloud and SCCM-SCOM patching management and failover cluster management & cloud Sophos/ McAfee Antivirus.
- Collaborated with security teams on vulnerability assessment and CrowdStrike EDR management.
- Collaborate with cross-functional teams to ensure data integrity, compliance, and high system availability.
Technical Lead
Infinite Computer Solution Ltd
09.2021 - 05.2023
- Provided end-to-end IT infrastructure leadership across global data centers covering servers, networks, cloud, and endpoint security.
- Oversaw Windows and Mac device management through MECM, Intune, and Jamf Pro integration.
- Implemented and maintained Azure AD, DNS, DHCP, Group Policy, and Clustering configuration, McAfee.
- Collaborated with security teams on vulnerability assessment and Microsoft defender and crowdStrike EDR management.
- Improved system uptime and user satisfaction through proactive monitoring with SolarWinds and automation via PowerShell.
- Mentored junior engineers, fostering knowledge-sharing and operational excellence.
Senior System Administrator
Cloudbourne Technology
Bangalore
07.2019 - 09.2020
- Handling service calls & incidents related to Windows Servers in Service now and resolving the same within SLA by coordinating with appropriate technical teams.
- 24x7 proactive monitoring and management Squared up tool console – SCCM/SCOM security patches / Application packages in environment.
- Implemented Intune Windows Autopilot for pre-provisioned & User-Driven deployment in production environments.
- Hands-on experience with Windows server/cloud AWS and azure VM environments.
- Daily activities - Deploying, configuring & maintaining in OS & security patching in SCCM.
- Remote administration tools (e.g. DameWare), Disk and file management tools (e.g. TreeSize), Windows Sysinternals.
- Provide several services/infrastructures on the Windows Servers Platform, Windows Clustering (File Servers, SQL Server) and Filesystem management.
- Hyper-V in Provisioning/ De-provisioning /delivery of Windows Servers (2012/2008 R2/2016 as per business need).
- Bangalore, India
SYSTEM ENGINEER
EDS TECHNOLOGIES PRIVATE LIMITED
01.2017 - 03.2019
- Responsible for approving any requests to be implemented in production, managing risk factors impacting hardware, software, network and environments of complex solution.
- Moderate - Hands on experience with Windows Server 2000/2003/2008/2008 R2/2012.
- Provide production support to internal environment consisting of around 200 Physical servers and 100 virtual servers across the datacenters on windows and UNIX.
- Resolve customer’s issues via the telephone, email or Webex session.
- Experienced with Linux /Windows environment monitoring / Application health checks.
- Solid background working with Azure services (Compute, Disks, SQL Databases, Virtual networks and Load balancers, Resource Groups, Templates and Patching etc.
- Working knowledge of migrated and administrator on-premises Active Directory and cloud Azure AD connect.
- Working knowledge of the Software Development Life Cycle (SDLC) and Agile delivery methods and continually work towards making improvements in the release process.
Customer Support Engineer
VDA InfoTech Private Limited
11.2014 - 01.2017
- Responsible for smooth functioning of day-to-day IT Service Operations- 24X7 support for applications and websites as per ITIL framework - Incident, Change, and Event Management.
- Good Hands-on experience with Windows 7, 8.1, and 10, Workstation & Desktop system Hardware troubleshooting skill Basic PC and peripheral Hardware troubleshooting (including print & scanning devices).
- Familiarity with troubleshooting Client Operating System/Virtualization.
- Familiarity with Active Directory, Security, OS Internals concepts.
- Basic networking and Troubleshooting, LAN, WAN, Wireless, VPN, Dial up knowledge.
Education
B.E - Computer Science
Archana institute of technology
12.2013
MBA - Business Analysist
SRM University
Chennai, India 01.2022 - 01.2025
Skills
- Microsoft Endpoint Configuration Manager (MECM/SCCM)
- Intune
- Endpoint Detection and Response (EDR)
- Azure
- Windows client/Server 2008
- Windows client/Server 2012R2
- Windows client/Server 2016
- Windows client/Server 2019
- Windows client/Server 2022
- Office 365
- Azure virtual machine
- SCCM
- Active Directory
- Group Policy
- IIS
- WSUS
- Web application Firewall
- PowerShell
- SQL Server Management
- OST deployment
- MDT
- Network monitoring tools
- Bash/shell scripting
- Python programming
- Windows Clustering
- File Servers
- SQL Server
- Filesystem management
- Windows 10
- MAC device
- On-Prem AD
- Azure AD
Websites
Certification
- Microsoft 365 Endpoint Administrator Associate (MD-102)
- Microsoft Azure Administrator (AZ-104)
- CompTIA Hardware+ and Network+ (Equivalent)
- Trained in CCNA and Linux (RHEL 7)
Accomplishments
- Best Employee of the Year, 2015, Recognized for outstanding technical delivery and quick learning.
- Client Appreciation Award, 2022, Exceptional performance and client satisfaction during on-site support.
Personal Information
Title: Senior Infrastructure Engineer
Languages
English
Advanced (C1)
German
Beginner (A1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Nexpose
SolarWinds manage engine
Sqaureup manage engine
Timeline
Senior Infrastructure System Engineer
Conduent Business Services LLP
05.2023 - 04.2025
MBA - Business Analysist
SRM University
01.2022 - 01.2025
Technical Lead
Infinite Computer Solution Ltd
09.2021 - 05.2023
Senior System Administrator
Cloudbourne Technology
07.2019 - 09.2020
SYSTEM ENGINEER
EDS TECHNOLOGIES PRIVATE LIMITED
01.2017 - 03.2019
Customer Support Engineer
VDA InfoTech Private Limited
11.2014 - 01.2017
B.E - Computer Science
Archana institute of technology