GOPI JEEVANANTHAM
HEAD OF OPERATIONS
BENGALURU,KARNATAKA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Head of Operations
AVTEL SERVICES INDIA LLP
BENGALURU
04.2016 - Current
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained new employees on proper protocols and customer service standards.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Mitigated business risks by working closely with staff members and assessing performance.
- Reduced operational risks while organizing data to forecast performance trends.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease COGS and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Optimized security programs, administrative functions, business management and inventory control by enhancing planning and allocation of resources.
Senior Project Manager
AVTEL SERVICES INDIA LLP
BENGALURU
04.2016 - 07.2019
- Partnered with project team members to identify and quickly address problems.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Communicated project plans and progress to key stakeholders and project contributors.
- Maintained schedules to meet key milestones at every project phase.
- Managed projects from Design, Estimation, Procurement to Commissioning and Handover.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Identified plans and resources required to meet project goals and objectives.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed and initiated projects, managed costs, and monitored performance.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated material procurement and required services for projects within budget requirements.
- Provided detailed project status updates to stakeholders and executive management.
- Negotiated and managed third-party contracts related to project deliverables.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Monitored project progress, identified risks and took corrective action as needed.
ELV Consultant
SEPAM CHINA
Shanghai
03.2015 - 03.2016
- Created and developed detailed work plans to meet business priorities and deadlines.
- Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs.
- Developed effective improvement plans in alignment with goals and specifications.
- Conducted regular reviews of operations and identified areas for improvement.
- Reviewing Contractor’s submittals, drawings, calculation, layouts and detailed engineering documents.
- Authorized person for inspecting and signing the ELV systems in the Entire Resort including - EER rooms, WER rooms, Resort Wide System Closets.
- Responsible for the Outside Plant Fiber design and Construction of Network, Fire Alarm, SCADA, and Backbone fiber for the entire resort.
- Responsible for Site Inspection and testing.
- Own/participate in decision making framework process.
- Controlling of works according to BICSI, NFPA, IEEE Standards, Disney specifications and contract.
- Progress monitoring of Contractor in line with agreed time schedule.
- Interact professionally with cross-functional team members.
- Involve as team member in issue resolution like conflict design needs and inappropriateness of standard material.
LEAD ENGINEER - Electrical & ELV Systems
SEPAM
DOHA
07.2012 - 03.2015
- Prepared Engineering designs, Shop Drawings and Calculations for various electrical systems such as Power Distribution (HV/LV), Grounding/Lighting Protection and Extra Low Voltage Systems (Telecommunication and Distribution, Fire Alarm Detection System, Structured Cabling, Public Address system, Security/Access control system & Building Management System.
- Assigned other parts of design works to other engineers and drawing works to CAD technician; Supervised and monitored to ensure that all works are done as per design criteria, specifications, codes & regulations and submitted as per schedule.
- Coordinated with the Project Manager and other disciplines to ensure conformity of electrical design with their requirements. Also to maintain timely completion of electrical design works as per the scheduled submission date.
- Prepared control logic diagrams & control Panel designs for different functions like Exhaust Fans, Sump Pumps, Heater control Panel, Level Monitoring, Water flow measurement and detection, AHU.
- Prepared Method Statements, Inspection Test Plan, Material Submittals, Engineering Submittals, Technical Reports, and get Approval by the client.
- Prepared Request for Quotation and send inquiries to different suppliers and manufacturers.
- Evaluated Quotations and proposals received from suppliers and manufacturers as to their cost implications in the project based on approved drawings and specifications.
- Supervised the commissioning of aforementioned ELV system and coordinated with the Specialists (Commissioning Engineers), Consultants and Main Contractors QA/QC inspectors.
Senior Project Engineer – Electrical & ELV Systems
CNA Integrated Technologies
Doha
03.2011 - 06.2012
- Prepared Detailed engineering design drawings for Telephone/Data system Structured cabling (Horizontal) & Outside Plant Connectivity (Backbone) Cabling systems.
- Prepared detailed engineering design drawings for Fire Alarm and Detection System.
- Prepared detailed engineering design drawings for MDF & IDF.
- Prepared detailed engineering design drawings for Various Auxiliary Systems like Public Address, AV systems, Building Management Systems.
- Prepared detailed engineering design drawings for Surveillance and Access Control Systems.
- Supervised the installation of different systems: Telecommunication and Distribution system, Public Address, Fire Alarm System, Building Management Systems, Wireless LAN, Master Clock, Slave Clock etc.
- Supervised other site engineers and workers, discussed important inspection hold points, explain technical details of specialized system requirements/ Arrangements in order to implement works as per design criteria, Scope of Works,Specifications,Clients & Other trades requirements and programmed work schedule.
Senior Project Engineer – Electrical & ELV Systems
CNA Integrated Technologies
Dubai
08.2010 - 03.2011
- Monitored installation of materials and equipment for compliance with drawings and specifications.
- Developed accurate technical drawings to direct successful engineering projects.
- Planned and implemented large-scale Projects, engineering changes to achieve team objectives.
- Evaluated change order requests in response to out-of-scope work activities.
- Identified technical risks within managed projects.
- Completed construction tasks while providing safe working conditions, staying on budget and meeting project deadlines.
- Installation, Testing & Commissioning of LV Panels, MCC’s,MDB Panels.
- Installation, Testing & Commissioning of Environmental Control/Building Management System (ECS/BMS), Fire Alarm System, and Voice Evacuation/Public address System.
- Interface/Functional testing with Access control system, Fire Alarm system, and Gas suppression system, Lighting control, Access control system, Chilled water system, Air Handling Units, Smoke Extraction system, Elevators and Escalators, Auto Doors, LV Distribution system, UPS.
- Served as a Company representative on construction projects to ensure design specifications were met.
- Responsible for on-site work, including construction administration and electrical engineering consultation.
- Coordinated on behalf of Main Contractor with the sub contractor regarding the projects Electrical and Low current system requirements.
- Attended meetings with Client, Main contractor and Sub contractors on progress and various details & requirements of the project.
Electrical Engineer
ROBERT BOSCH INDIA LIMITED
Bengaluru
08.2007 - 06.2010
- Proposed electrical product and system modifications to improve quality and efficiency.
- Provided on-site engineering and technical services during installation and fielding processes.
- Performed maintenance procedures and repairs on existing electrical products and systems.
- Reduced electrical construction hazards with upgraded safety policies and stringent enforcement.
- Design or modify engineering schematics for electrical transmission and distribution systems or for electrical installation in residential, commercial, or industrial buildings, using computer-aided design (CAD) software.
- Install or maintain electrical control systems, industrial automation systems, or electrical equipment, including control circuits, variable speed drives, or programmable logic controllers.
- Review electrical engineering plans to ensure adherence to design specifications and compliance with applicable electrical codes and standards.
- Compile and maintain records documenting engineering schematics, installed equipment, installation or operational problems, resources used, repairs, or corrective action performed.
- Diagnose, test, or analyze the performance of electrical components, assemblies, or systems.
- Operates and maintains Power Generation, Transmission and Distribution facility consisting of 8 Substation and a Main receiving station and a Load Distribution Centre.
- Maintains T & D systems of 66kV/11kV, 11kV/11kV and 11kV/415V distribution systems
- Managing the Continuous plant operation of Power plant, Substation, erection & commissioning of projects.
Education
MBA - Technology Management
Anna University
Chennai, India 06.2008 - 06.2010
Bachelor of Engineering - Electrical And Electronics Engineering
Adhiyamaan College of Engineering
Tamilnadu, India 06.2002 - 04.2006
Skills
Business Development
Client account management
Employee reviews
Relationship building
Project Scheduling
Cost Control
Decision-Making
Risk mitigation
Budget development
Business P&L
Certification
Axis Certification
Large Projects Handled
Large Scale Projects Handled..
- Amazon Web Services - Mumbai
- Amazon Wed Services - Hyderabad
- Amazon Web Services - Bahrain
- Amazon Fulfillment Center - Saudi Arabia
- Equinix Data Center - Mumbai
- Amazon Fulfillment Center - All India
- Walt Disney, Shanghai
- Qatar International Airport - Doha, Qatar
- Dubai Metro
Timeline
Axis Certification
06-2023
IIM - Operations Management
03-2020
Head of Operations
AVTEL SERVICES INDIA LLP
04.2016 - Current
Senior Project Manager
AVTEL SERVICES INDIA LLP
04.2016 - 07.2019
ELV Consultant
SEPAM CHINA
03.2015 - 03.2016
LEAD ENGINEER - Electrical & ELV Systems
SEPAM
07.2012 - 03.2015
Senior Project Engineer – Electrical & ELV Systems
CNA Integrated Technologies
03.2011 - 06.2012
Senior Project Engineer – Electrical & ELV Systems
CNA Integrated Technologies
08.2010 - 03.2011
MBA - Technology Management
Anna University
06.2008 - 06.2010
Electrical Engineer
ROBERT BOSCH INDIA LIMITED
08.2007 - 06.2010
Bachelor of Engineering - Electrical And Electronics Engineering
Adhiyamaan College of Engineering
06.2002 - 04.2006