Gopi Kumar
Faridabad
Summary
Experienced Fraud Analyst with keen understanding of financial systems, data analysis and regulatory requirements. Strong ability to identify suspicious activities, conduct thorough investigations, and implement fraud prevention measures. Have effectively reduced instances of fraudulent activity in previous roles by improving internal controls and processes. Commended for analytical skills, problem-solving abilities, and deep knowledge of risk management principles.
Overview
5
5
years of professional experience
Work History
Fraud Analyst
NAB (National Australian Bank)
06.2024 - Current
- Working with onshore team on end to end secured and unsecured applications including cards, PL & HL.
- Checking any concerns regarding IDTO in the account and taking actions in case of any suspicious activity found.
- Filing UAR as per regulatory rules in case of multiple identity has been included in the same type of fraud.
- Analyzed transaction data to identify potential fraudulent activities.
- Investigated suspicious accounts and transactions for risk assessment.
- Maintained up-to-date knowledge of relevant federal laws regarding fraud prevention.
- Participated in group discussions with team members to develop new ways to combat fraud.
- Checking all kinds of customer documents provided by the banker and verifying the details with the use of internal banking tools.
- Verification of the documents and the customer by doing OBC (Out Bound Call) to the OFI (Other Financial Institution)
- Receiving IBC (IN-bound Calls) from OFI to assist them in any fraud related query
- Coordinating with onshore team and make sure to keep the SLA in line as per the guidelines provided by the stakeholders.
- Working alongside with the lead in developing strategy related to the tools and SLA reduction program.
- Pitched Ideas to senior leadership in AU regarding RPA and workforce management structure.
Fraud Analyst
EXL Service
03.2023 - 06.2024
- Analyzing data to identify risk and fraud on card, transaction, checks and prevent possible losses to the company.
- Reviewing accounts to identify risk concern or any other potential red flag leads to ATO, Check fraud, Identity theft and take required action to prevent the risk.
- Being proactive in analyzing early warning signals including all transaction monitoring. This is accomplished by reviewing LexisNexis, Innovis, Verrif, Threat Matrix and Tableau by analyzing customer's data under these tools.
- Effectively work on high-risk accounts that are referred via onshore fraud team.
- Analyze complex information and make sound decisions.
- Make Required OBC to member and Remitter of transactions and checks to take idea and purpose of transaction in case of complex reviews.
- Investigating P2P transactions and file HHL to external source.
- Knowledge of working on Zendesk and DataVisor tools.
- Detect and prevent the potential fraud and place required restrictions on account with making OBC to legit customers to let them know about the actions taken.
- Depending on investigation of the accounts, decide whether to close the account or let the member continue banking with us after sharing warning details with them.
- Managing new hires training by working as first-hand floor support.
- Providing input in training sessions of new hires base on onshore training experience.
Process Associate
Genpact India Pvt. Ltd.
01.2021 - 03.2023
- Represent offshore Servicing for a UK based bank delivering customer service via Application KYC, email for its Backoffice activities, RPA - (Lending, Accounts & transactions, Fraud, Dispute, Deposit, Credit/Debit Card, Account Closure, Address management, Critical fund transfer for external Banks etc.)
- KRA's include - Managing workflow for team, Reconciliation activity, Preparing LOB wise data, Internal quality check, Dip check, Preparing PKT.
- Mentoring batch of new hires and providing refresher sessions.
- Regular Calibration exercise with the stakeholders to manage process variance.
- Maintaining sampling targets as per defined SLA as agreed upon in the QSD.
- Help team leader in the maintenance of SLA, risk, regulatory, & compliance metrics.
Education
MBA -
IMT
FaridabadBBA -
D.A.V Centenary College
XII -
Agarwal Public School
X -
Nivedita Shiksha Sadan
Skills
- Strong logical and analytical ability
- Excellent communication skills
- Natural aptitude for learning
- Steep Learning Curve
- Commitments to timeless and performance standard
- Business Process Management
- Strategic Planning
- KYC
- Proficient in RPA, EG, DV, Zendesk & Pega
- Fraud Detection and control
- Fraud Management
- Fraud Investigation
Personal Information
Date of Birth: 18/09/1999
Languages
- English
- Hindi
Key Skills And Personal Attributes
- Strong logical and analytical ability
- Excellent communication skills
- Natural aptitude for learning
- Steep Learning Curve
- Commitments to timeless and performance standard
Timeline
Fraud Analyst
NAB (National Australian Bank)
06.2024 - Current
Fraud Analyst
EXL Service
03.2023 - 06.2024
Process Associate
Genpact India Pvt. Ltd.
01.2021 - 03.2023
MBA -
IMT
BBA -
D.A.V Centenary College
XII -
Agarwal Public School
X -
Nivedita Shiksha Sadan