GOPI M
Bangalore
Summary
To pursue a successful and innovative career in the field of IT, reaching expertise and contributing to organizational growth.
Microsoft 365 Architect: 4 Years of Dedicated Administration, Enhanced by 5 Years in IT Infrastructure
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager (M365 Architect)
Fractal Analytics Pvt Ltd
Bangalore
11.2020 - Current
- Overseeing and managing the entire Microsoft 365 environment, including but not limited to Exchange Online, SharePoint Online, OneDrive for Business, Teams, and Azure Active Directory
- Leading efforts in managing user identities, permissions, and access controls using Azure Active Directory (AAD)
- Ensuring the smooth functioning of email services, including mailbox management, distribution lists, and email security configurations
- Implementing and optimizing collaboration tools such as Microsoft Teams to enhance communication and collaboration across the organization
- Developing and enforcing security policies, implementing compliance measures, and conducting regular security audits within the Microsoft 365 environment
- Planning and executing migrations, upgrades, and updates for Microsoft 365 services to ensure the environment is up-to-date and aligned with organizational needs
- Providing advanced support for complex issues related to Microsoft 365 services and collaborating with technical teams to resolve escalated problems
- Conducting training sessions for end-users and IT staff on Microsoft 365 features and best practices
- Creating and maintaining documentation for configurations and procedures
- Staying updated on the latest features, updates, and best practices within the Microsoft 365 ecosystem
- Implementing continuous improvement initiatives to optimize the efficiency and effectiveness of Microsoft 365 services
- Managing G-suite, IRONSCALES, Parablu backup and zoom.
Technical Support Engineer
Comnet Solutions Pvt Ltd
Bangalore
07.2020 - 10.2020
- Providing technical support for hardware components, including desktops, laptops, printers, VC and peripherals
- Installing, configuring, and troubleshooting software applications
- Assisting end-users with technical issues, inquiries, and problem resolution
- Providing guidance on system usage and best practices
- Supporting and troubleshooting issues related to operating systems (e.g., Windows, macOS)
- Performing installations, updates, and configurations
- Managing user accounts, permissions, and access controls
- Resetting passwords and ensuring proper user authentication
- Troubleshooting and resolving network connectivity issues
- Providing remote assistance to users who are working off-site
- Using remote desktop tools to troubleshoot and resolve issues
- Maintaining accurate records of support requests, resolutions, and user interactions
- Creating documentation for common issues and solutions
- Managing and updating inventory records for hardware and software assets
- Assisting with procurement and disposal processes
- Collaborating with other IT teams, such as system administrators and network administrators, to resolve complex issues and implement system-wide changes
- Conducting training sessions for end-users on basic IT skills, new software applications, and security awareness.
Customer Support Engineer
Foxtrot Outsourcing & Technologies Pvt Ltd
Bangalore
08.2019 - 06.2020
- Same as above
Customer Support Engineer
CMS IT SERVICES PVT LTD
Bangalore
02.2018 - 08.2019
- Same as above
Desktop Support Engineer
IMPACT INFOTECH PVT LTD
Bangalore
06.2017 - 11.2017
- Providing technical support for hardware components, including desktops, laptops, printers, and peripherals
- Installing, configuring, and troubleshooting software applications
- Assisting end-users with technical issues, inquiries, and problem resolution
- Providing guidance on system usage and best practices
- Supporting and troubleshooting issues related to Windows operating systems
- Performing installations, updates, and configurations
- Providing remote assistance to users who are working off-site
- Using remote desktop tools to troubleshoot and resolve issues
- Maintaining accurate records of support requests, resolutions, and user interactions
- Creating documentation for common issues and solutions
- Collaborating with other IT teams, such as system administrators and network administrators, to resolve complex issues and implement system-wide changes.
Desktop Support Engineer
CARE IT SOLUTION PVT LTD
Bangalore
10.2015 - 06.2017
- Same as above
Technical Engineer
Harita Fehrer Ltd
Hosur
06.2014 - 03.2015
- Operated machinery and equipment for the stabilization of pins used in bike and car seats, ensuring precision and quality in the production process
- Collaborated with team members to achieve daily production targets while adhering to safety and quality standards
- Followed standard operating procedures (SOPs) and work instructions to ensure consistent product quality
- Maintained a clean and organized work environment, contributing to the overall safety and efficiency of the production facility.
Education
SSLC -
State Board
HSC -
State board
DECE (Diploma in Electronics and communication Engineering) -
DOTE (Directorate of Technical Education)
Skills
- Microsoft 365 Administration
- Identity and Access Management
- SharePoint
- OneDrive
- Intune Administration
- Security and Compliance
- Collaboration Tools
- Troubleshooting and Support
- Migration Experience
- Training and Documentation
- Continuous Learning
Certification
Azure Fundamentals (AZ-900)
Accomplishments
- Best Employee Award
- Star of the month
Personal Information
- Age: 29
- Date of Birth: 04/29/95
- Gender: Male
- Marital Status: Unmarried
Jobobjectives
To develop interpersonal skills while working in a fast-changing environment, with good exposure and opportunities to establish myself. I am always willing to learn, as 'Learning is an endless process.'
Languages
- English
- Tamil
- Telugu
Hobbies and Interests
- Browsing
- Learning new things
Disclaimer
I hereby declare that all the information provided above is true and correct to the best of my knowledge.
Timeline
Manager (M365 Architect)
Fractal Analytics Pvt Ltd
11.2020 - Current
Technical Support Engineer
Comnet Solutions Pvt Ltd
07.2020 - 10.2020
Customer Support Engineer
Foxtrot Outsourcing & Technologies Pvt Ltd
08.2019 - 06.2020
Customer Support Engineer
CMS IT SERVICES PVT LTD
02.2018 - 08.2019
Desktop Support Engineer
IMPACT INFOTECH PVT LTD
06.2017 - 11.2017
Desktop Support Engineer
CARE IT SOLUTION PVT LTD
10.2015 - 06.2017
Technical Engineer
Harita Fehrer Ltd
06.2014 - 03.2015
SSLC -
State Board
HSC -
State board
DECE (Diploma in Electronics and communication Engineering) -
DOTE (Directorate of Technical Education)
Azure Fundamentals (AZ-900)
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