Gopika K S
Kochi
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Telesales Executive
Skyfoam Mattresses LLP
04.2024 - Current
- Achieved high call volume daily without sacrificing quality or attention to detail during each interaction.
- Managed a database of leads, ensuring timely follow-up calls and accurate recordkeeping.
- Boosted sales revenue by implementing effective telesales strategies and techniques.
- Collaborated with team members to increase overall sales performance, sharing best practices and offering support where needed.
- Increased average call duration by refining scripts for better engagement with potential customers.
- Negotiated deals with clients for increased profitability while maintaining long-lasting professional relationships.
Operations Executive
Skyfoam Mattresses LLP
09.2023 - 04.2024
- Process sales orders accurately and effectively, ensuring compliance with company policies and procedures in SAP
- Handle corrspondance, emails regarding sales quieries and prepration of Proforma /Quotations as and when required
- Co ordinate with production and logistics team to schedule deliveries and tracking orders to ensure timely delivery
- Provide product information, pricing details and support to customers if required(MRP of special Sizes)
- Responsible for issuing Debit/Credit note to customers
CRM Executive
Skyfoam Mattresses LLP
02.2022 - Current
- Enhanced customer satisfaction with prompt issue resolution through effective CRM management.
- Collaborated with cross-functional teams to define business requirements and tailor the CRM system accordingly.
- Championed a user-centric approach when making decisions regarding updates or enhancements to the CRM system.
- Actively contributed to company growth by leveraging insights from customer data within the CRM system for strategic decisionmaking.
- Improved lead conversion rates by implementing effective follow-up strategies based on customer insights gleaned from the CRM.
- Regularly audited data quality to ensure accuracy and consistency across all records in the database.
- Enhanced customer relationships by implementing tailored CRM strategies and personalized marketing campaigns.
- Assisted in driving revenue generation through effective lead nurturing strategies based on individual customer preferences and behaviors.
- Established KPIs to measure the success of CRM campaigns, consistently monitoring progress towards desired outcomes.
- Spearheaded collaboration between marketing and sales departments, aligning goals around a centralized database within the company''s chosen CRM solution.
Education
Diploma - Word Processing And Data Entry
Royal Education Charitable Trust
Kaloor2020
Diploma - Computer Application
LBS Centre For Science & Technology
Kalamassery2019
Bachelor of Science - Chemistry
Cochin College
Kochi2018
Skills
Communication skill
CRM Software handling
Cold-calling
Customer Service
Attention to Detail
Microsoft Office
Data Entry
Complaint resolution
Product and service knowledge
Certification
Diploma in Computer Application
Certification in Word processing and data entry
Languages
English
Intermediate (B1)
Malayalam
Bilingual or Proficient (C2)
Tamil
Elementary (A2)
Hindi
Elementary (A2)
Timeline
Telesales Executive
Skyfoam Mattresses LLP
04.2024 - Current
Operations Executive
Skyfoam Mattresses LLP
09.2023 - 04.2024
CRM Executive
Skyfoam Mattresses LLP
02.2022 - Current
Diploma - Word Processing And Data Entry
Royal Education Charitable Trust
Diploma - Computer Application
LBS Centre For Science & Technology
Bachelor of Science - Chemistry
Cochin College
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