Shivam Shakya
New Delhi
Summary
Dynamic Telesales Executive with proven success at Silaris Informations Pvt Ltd, adept at exceeding sales targets through strong communication and negotiation skills. Expert in understanding customer psychology, utilizing CRM systems to drive results, and consistently delivering tailored solutions that enhance customer satisfaction and boost conversions. Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
Work History
Telesales Executive
Silaris Informations Pvt Ltd
03.2025 - 11.2025
- Developed extensive knowledge of products and services to better assist customers.
- Conduct outbound and inbound calls to promote products and services
- Understand customer requirements and recommend suitable offerings.
- Meet and exceed daily, weekly, and monthly sales targets
- Clearly explain product features, benefits, and pricing
- Maintain accurate records of calls, leads, and conversions
Education
B.com - Hons
Satyawati College, University of Delhi
New Delhi 08.2024 - 12.2025
Skills
- Telesales
- Insurance
- Financial services
- Communication
- Negotiation
- Customer psychology
- CRM systems
- Sales tools
- Self-motivated
- Results-driven
- Effective communication
Languages
- English
- Hindi
- English
Languages
English
Elementary
A2
Timeline
Telesales Executive
Silaris Informations Pvt Ltd
03.2025 - 11.2025
B.com - Hons
Satyawati College, University of Delhi
08.2024 - 12.2025