Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gopika Mannadiar

Gopika Mannadiar

Chennai

Summary

Dedicated and detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy with knowledge of service delivery and committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Catalog associate

Amazon
Chennai
10.2021 - Current
  • Handled the day-to-day volumes of the assigned tasks and ensure the given Service level Agreement is met as per quality standards.
  • Adapted to Amazon\'s Retail Systems Platform for supporting vendors and buyers in enhancing the retail selection on Amazon\'s online catalog.
  • Interacting and coordinating with vendors/buyers to accurately reflect the Amazon catalog for price, product details and other product-related information.
  • Obtained excellent written and oral communication skills in English.
  • Developed strong business communication skills – ability to communicate with internal/external stakeholder clearly and concisely .
  • Observed strong analytical skills.
  • Investigated and identified ‘Root Cause Analysis' for a recurring problem.
  • Ability to deal with ambiguity – use discretion and judgment to take decisions on critical business tasks based on available information.
  • Established strong vendor relationships to maintain and support the business.
  • Initiated Automation ideas to reduce manual work and errors.
  • Involved in editing data and catalogue content such as; images, logos, attractive wordings and offers, templates, posters.
  • Experience in managing external and internal vendors and partners with related experience in marketing, product management and/or business management.

Relationship Manager

Bharat Matrimony
Kochi
01.2021 - 06.2021
  • Successfully managed 30 clients and helped them with their requirements for matchmaking.
  • Handled sales and marketing along with handling clients.
  • Addressed client's questions, problems, and complaints in person and via phone.
  • Generated sales by prospecting leads, cold calling, and closing deals.
  • Negotiated and closed deals with minimal required support from the team manager.
  • Improved profitability and developed pipelines with multiple sales penetration strategies.

Retail Store Manager

Bipha Drug Laboratories Pvt. Ltd
Kochi
03.2018 - 01.2020
  • Successfully managed 1 store in volume with 2 external counters and sales traffic (of over 3 outlets).
  • Plan and prepare work schedules, assign employees to specific tasks and provide performance counseling.
  • Directly worked with customers to build relationships: by listening attentively, identifying service needs, and right-fitting their service and product.
  • Managed store organization, maintenance, and purchasing functions.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Coordinated sales promotion through various marketing and branding activities.
  • Trained and managed store employees and achieved significant improvements in their productivity through key performance indicators and statistics.
  • Prepared and directed workers preparing visual merchandise directives and marketing strategy.

Education

Master of Science - Electronic Media (Visual Communication)

Nehru Arts And Science College
Coimbatore, India
06.2018

Bachelor of Science - Visual Communication

Nehru Arts And Science College
Coimbatore, India
06.2016

Skills

  • Time management
  • MS Office proficiency
  • Effective problem solver
  • Superior verbal and written communication skills
  • Development & Training
  • Service Level Agreements
  • Cataloging
  • Reporting
  • Vendor management
  • E-commerce
  • Product Management
  • Negotiation skills

Languages

English
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Advanced (C1)
Tamil
Advanced (C1)
Korean
Beginner (A1)

Timeline

Catalog associate

Amazon
10.2021 - Current

Relationship Manager

Bharat Matrimony
01.2021 - 06.2021

Retail Store Manager

Bipha Drug Laboratories Pvt. Ltd
03.2018 - 01.2020

Master of Science - Electronic Media (Visual Communication)

Nehru Arts And Science College

Bachelor of Science - Visual Communication

Nehru Arts And Science College

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Gopika Mannadiar