Gopika Sreekumar Nair
Summary
Enterprise Business Development professional with 5+ years of experience across enterprise technology, customer engagement, business analysis, stakeholder management, and operational improvement. Experienced in client engagement, product demonstrations, lead generation, prospecting, market and competitor research, and collaboration with sales, product, and leadership teams. Strong background in customer relationship management, executive communication, cross-functional collaboration, and developing business-aligned solutions, supported by prior experience in IT Service Management.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Enterprise Analyst / Business Development
Presentations.ai / SlideCraft Technologies
08.2026 - Current
- Engage with prospective and existing clients through calls and product demonstrations to understand business needs and present relevant product capabilities.
- Supported lead generation and prospecting activities to identify and develop potential business opportunities.
- Conduct market and competitor research to support business development activities and market positioning.
- Collaborate with sales, product, and leadership teams on customer engagement, opportunity development, and business initiatives.
- Use Apollo for prospecting, lead research, and business development activities.
Associate II, Cloud Infrastructure Services
UST Global
03.2024 - 07.2026
- Partnered with customers, stakeholders, and technical teams to deliver reliable, business-aligned IT services.
- Managed Incident, Problem, and Change Management activities, ensuring service stability and SLA adherence.
- Acted as a liaison between business stakeholders and technical teams to drive effective communication and issue resolution.
- Prepared service reports, dashboards, and KPIs to support performance monitoring and continuous improvement.
- Leveraged ServiceNow, Microsoft Copilot, and AI agents for workflow optimization, research, reporting, and operational efficiency.
Critical Incident Manager
Kyndryl
11.2021 - 02.2024
- Served as the primary point of contact for Priority 1 and Priority 2 incidents across APAC, EMEA, and North America, driving stakeholder communication and service restoration.
- Led major incident bridges and coordinated cross-functional teams, vendors, and support groups to minimize business disruption and accelerate resolutions.
- Managed escalations and provided timely updates to customers and senior leadership throughout the incident lifecycle.
- Facilitated root cause analysis and delivered post-incident reviews to drive continuous service improvements.
Technical Engineer
IBM
07.2020 - 10.2021
- Delivered technical support through phone, chat, and remote assistance, while maintaining high customer satisfaction and service quality.
- Managed incidents, collaborated with internal teams, and maintained documentation to ensure uninterrupted support operations.
Education
Bachelor of Technology: Computer Science And Engineering -
Mar Baselios College of Engineering And Technology
Trivandrum, India05-2020
Skills
- Business Development Enterprise Analysis I Lead Generation & Prospecting I Client Engagement I Product Demonstrations
- Market & Competitor Research I Stakeholder Management I Customer Relationship Management I IT Service Management
- SLA Management I KPI Reporting I Process Improvement I Root Cause Analysis
- Cross-functional Collaboration I Risk Mitigation I Business Communication
- Al Productivity & Automation Microsoft Copilot I Prompt Engineering I Al Agent Creation
Accomplishments
- Performed successful stakeholder management during a cyber security incident affecting entire organization.
- Earned Incident Management Practitioner Badge issued by Kyndryl
Certification
AWS Certified Cloud Practitioner (2023)
Microsoft Certified: Azure Fundamentals
Microsoft certified: Azure AI Fundamentals
Tools and Technology
- Linux/Windows OS and Microsoft tools such as Power Bi, Excel, etc. and project management tools such as confluence.
- ServiceNow, CritSitWiz tool and Jira
- Microsoft Copilot, Research Agent, Analyst Agent
- Apollo
Timeline
Enterprise Analyst / Business Development
Presentations.ai / SlideCraft Technologies
08.2026 - Current
Associate II, Cloud Infrastructure Services
UST Global
03.2024 - 07.2026
Critical Incident Manager
Kyndryl
11.2021 - 02.2024
Technical Engineer
IBM
07.2020 - 10.2021
Bachelor of Technology: Computer Science And Engineering -
Mar Baselios College of Engineering And Technology