Gopi krishna Pacha
Summary
Dedicated and result-oriented professional with experience in customer service management, regulatory compliance, and grievance handling. Seeking a managerial position where I can leverage my skills in customer satisfaction, credit monitoring, and compliance as a Nodal Officer to contribute to organizational growth and customer trust.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Nodal Officer, Manager – Customer satisfaction & Credit review
Sayyam investments pvt ltd
01.2021 - Current
- Acted as the single point of contact for regulatory bodies and managed customer grievance redressal.
- Ensured compliance with RBI guidelines and fair practices in customer dealings.
- Coordinated with cross-functional teams to address escalated cases.
- Maintained accurate records of complaints, responses, and regulatory submissions.
- Managed end-to-end customer service operations, ensuring timely resolution of queries and complaints.
- Implemented customer support systems and processes to enhance satisfaction and retention.
- Monitored service levels and introduced improvements to reduce turnaround time.
- Led a team of executives, providing training and guidance for consistent service delivery.
Education
Bachelor’s Degree - Enginerring
JNTUA
01.2018
MBA - Business and Management Studies
Jain University
09.2025
Skills
- Customer Service Management
- Grievance Redressal & Compliance
- Credit Monitoring & Reporting
- Regulatory Communication
- Team Leadership & Training
- Process Improvement & Quality Assurance
Certification
- Fundamentals of Credit – Bankers
- RBI Fair Practices & NBFC Compliance Training
- Customer Experience Management Workshop
Accomplishments
- Reduced customer grievance resolution time by 30% via automation.
- Achieved 95% compliance score in RBI audit for customer redressal.
- Spearheaded credit review model update, improving NPA prediction accuracy.
Timeline
Nodal Officer, Manager – Customer satisfaction & Credit review
Sayyam investments pvt ltd
01.2021 - Current
Bachelor’s Degree - Enginerring
JNTUA
MBA - Business and Management Studies
Jain University
Similar Profiles
Binita NagBinita Nag
Customer Service Associate at Teleperformance Pvt LtdCustomer Service Associate at Teleperformance Pvt Ltd
TULASIRAO MORAMPUDITULASIRAO MORAMPUDI
MARINE ENGINEERING TECHNITION at ALIA INVESTMENTS PVT LTDMARINE ENGINEERING TECHNITION at ALIA INVESTMENTS PVT LTD
SHASHI SHEKAR N SSHASHI SHEKAR N S
Senior Executive at CBRE South Asia Pvt Ltd. (Client : Fidelity Investments)Senior Executive at CBRE South Asia Pvt Ltd. (Client : Fidelity Investments)
PRIYADHARSHINI TALARIPRIYADHARSHINI TALARI
<ul> <li>Managed credit analysis team to ensure compliance with credit policies and efficient operations.</li> <li>Monitored and analyzed credit risk, recommending policy adjustments to mitigate potential risks.</li> <li>Collaborated with customer service to address credit-related issues and enhance customer satisfaction.</li> </ul> at HDFC BANK<ul> <li>Managed credit analysis team to ensure compliance with credit policies and efficient operations.</li> <li>Monitored and analyzed credit risk, recommending policy adjustments to mitigate potential risks.</li> <li>Collaborated with customer service to address credit-related issues and enhance customer satisfaction.</li> </ul> at HDFC BANK
Michele(Mike) Echternacht-TaylorMichele(Mike) Echternacht-Taylor
<ul> <li>Reviewed competitor's activities and devised measures to stay ahead in the market competition.</li> <li>Created detailed reports on market sales performance for management review.</li> <li>Resolved customer complaints in a timely manner while ensuring high levels of customer satisfaction.</li> <li>Analyzed sales data to determine areas of improvement for the organization.</li> <li>Resolved customer complaints regarding sales and service.</li> <li>Coached, developed and motivated team to achieve revenue goals.</li> </ul> at Goldring Gulf<ul> <li>Reviewed competitor's activities and devised measures to stay ahead in the market competition.</li> <li>Created detailed reports on market sales performance for management review.</li> <li>Resolved customer complaints in a timely manner while ensuring high levels of customer satisfaction.</li> <li>Analyzed sales data to determine areas of improvement for the organization.</li> <li>Resolved customer complaints regarding sales and service.</li> <li>Coached, developed and motivated team to achieve revenue goals.</li> </ul> at Goldring Gulf