Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Gopi krishna Pacha

Summary

Dedicated and result-oriented professional with experience in customer service management, regulatory compliance, and grievance handling. Seeking a managerial position where I can leverage my skills in customer satisfaction, credit monitoring, and compliance as a Nodal Officer to contribute to organizational growth and customer trust.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Nodal Officer, Manager – Customer satisfaction & Credit review

Sayyam investments pvt ltd
01.2021 - Current
  • Acted as the single point of contact for regulatory bodies and managed customer grievance redressal.
  • Ensured compliance with RBI guidelines and fair practices in customer dealings.
  • Coordinated with cross-functional teams to address escalated cases.
  • Maintained accurate records of complaints, responses, and regulatory submissions.
  • Managed end-to-end customer service operations, ensuring timely resolution of queries and complaints.
  • Implemented customer support systems and processes to enhance satisfaction and retention.
  • Monitored service levels and introduced improvements to reduce turnaround time.
  • Led a team of executives, providing training and guidance for consistent service delivery.

Education

Bachelor’s Degree - Enginerring

JNTUA
01.2018

MBA - Business and Management Studies

Jain University
09.2025

Skills

  • Customer Service Management
  • Grievance Redressal & Compliance
  • Credit Monitoring & Reporting
  • Regulatory Communication
  • Team Leadership & Training
  • Process Improvement & Quality Assurance

Certification

  • Fundamentals of Credit – Bankers
  • RBI Fair Practices & NBFC Compliance Training
  • Customer Experience Management Workshop

Accomplishments

  • Reduced customer grievance resolution time by 30% via automation.
  • Achieved 95% compliance score in RBI audit for customer redressal.
  • Spearheaded credit review model update, improving NPA prediction accuracy.

Timeline

Nodal Officer, Manager – Customer satisfaction & Credit review

Sayyam investments pvt ltd
01.2021 - Current

Bachelor’s Degree - Enginerring

JNTUA

MBA - Business and Management Studies

Jain University

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Gopi krishna Pacha