Gopinath Ganesan
Technical Manager
Chennai,Tamil Nadu
Summary
Objective :
- To be associated with a progressive organization that provides an opportunity to apply my knowledge and skills to keep with latest trends and technologies.
- To pursue a challenging job to enrich my skills and display my skills and abilities for the benefit of the company and myself.
Profile Preface :
Currently associated with Pegatron Pvt limited as a Technical manager delivering the project with overall 14 years 1 month of experience in Agile Project Management / Delivery, Customer Service Delivery, Customer Relationship Management, Escalation Management, Process Training , Migration projects , Supply Chain Management , Logistics Management and expertise in full Software life-cycle Testing/implementation and Provisioning & Configuration Management.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Technical Manager
Pegatron Pvt limited
Chengalpattu
06.2024 - Current
- Spot organizational inefficiencies and quickly identify solutions to those challenges
- Lead team-wide meetings, assign tasks and workloads to employees, and foster collaboration among teams and across departments
- Ensure all projects are completed in a timely manner
- Actively listen to employees and pass on any questions or concerns to the appropriate people
- Manage deadlines, timelines, and employee schedules
Senior Executive –Customer Service Delivery
TATA communications Transformation Ltd.
Chennai
01.2022 - 05.2024
- Responsible for Managing the E2E Project delivery using Agile Scrum methodology with major focus on Scope, Requirements, Milestones, Estimation, Quality, Resource, Risks and Release Management
- Support creating new user stories/Business cases in VOST and manage the challenges encountered during the project scope, design, build & various test phase of the product delivery
- Facilitate Scrum ceremonies (Grooming, Sprint planning, Daily scrum, Review, Retrospective, etc.)
- Enact changes for continuous improvement to scale up utilization of Scrum team and the quality of deliverables
- Guide team from over-commitment, manage backlog, prioritize resolution of defects/bugs and motivate team for any changes requested from customer requirements
- Responsible for triage testing, Pilot Launch, Release Management and Change Management plan
- Service placed by Onshore customers will be delivered as per agreed Timeline
- Working with all the respective internal and external Stake holders to deliver the services to customer without delay
- Conducting Process Training to Internal Resources to clarify about the process and to achieve the services without impacting the customers
- Handling the Escalation services with respective teams and resolve the issues and focusing to achieve the service handover
- Build strong relationships with internal and external stakeholders and devised strategies, initiatives and events promoting collaboration
- Weekly calls with Customer & Project Managers to discuss about the project journey, risk factors and mitigation plans
Store In Charge - Repair Factory
TVS Electronics Ltd
Tumkur
05.2021 - 12.2021
- End to End Logistics operation In charge for the Projects at Repair Factory - Electronic Services
- Handled a Team size of 6# Executives to drive the Logistics Operations and Handled a Team size of 10# Ground Staff members for Loading and Unloading the products at Repair Centre
- Physical Investigation of the Received materials, Received Spared and communicating to the respective teams on the Received materials (Mismatch / Missing / Correct Qty
Assistant Manager – D&L - Transport Operations
Fine Tech Corporation India Pvt Ltd
Ambattur
06.2019 - 11.2020
- Maintaining and controlling 3PL team to complete the Day-to-Day Operations
- Working for Customer Satisfaction by Dispatching the Materials ON Time along with Right Quality materials
- Working with 3PL Team for vehicle placement for both Primary & Secondary On Time and Delivery to Store On Time
- Maintaining 50# vehicles under 3# vendors for making delivery to all stores across Chennai & TN
- Preparing Batch Plan based on PO received for the stores and also planning exact vehicles based on the vehicle capacities and PO
- Supporting front end operations by supplying the required materials as per their needs
- Co-ordinating with Category team and getting the right quality materials On Time;
Supply Chain Manager – South Region
Radiant E Serve
09.2017 - 05.2019
- Company Overview: MI Authorized Mobile Service Center
- Taking care of overall Supply Chain Logistics operations for all Centers across South India
- Handled Team Size of 50# Stores in charges to complete the day to day works at service center
- Service Center operations / Logistics operations Training to new opening service center
- Working with Ware house Team for FW logistics Damage / Missing / Qty mismatch / Spares mismatch
- Participating monthly performance review meets with Brand, discussion, and closure of open point
- MI Authorized Mobile Service Center
Area Service Manager – 10 Service Centers
Radiant E Serve
Chennai
12.2017 - 05.2018
- Company Overview: MI Authorized Mobile Service Center
- Service Manager Activities carried out across mapped service centers
- Conducting daily morning meetings to all the service center and explanation of day today activities
- Closely working with all service Center managers for customer’s satisfaction with the support of Brand
- Conducting stock & Process Audit across mapped service centers and making the process standardization
- Overall E2E operations supports for mapped service centers and conducting the monthly performance meeting against the KPI Parameter achieved
- MI Authorized Mobile Service Center
Service Center Manager
Radiant E Serve
Chennai
09.2017 - 12.2017
- Company Overview: MI Authorized Mobile Service Center
- Service Center In-charge for a Mobile service center operations
- Conducting daily morning meetings to all Technicians and CCO on reviewing before day performance
- Customer issue resolution and properly educating the usage of the Mobiles and their Accessories
- Working along with Brand FSM for Escalation closure
- Working for selling MI Sales Accessory to the Walk in Customers by showing Demo’s
- MI Authorized Mobile Service Center
Junior Debug Engineer
Flextronics Technologies India Private Limited
Bangalore
03.2014 - 12.2015
- Performing Team Leader activities for Tablet Product service Line
- Providing all mandatory Trainings (ESD, MSD, 5S & ROHS) to the Line Technicians for Shop Floor control
- Debugging the field failure 4G Telecom BTS units both RF & Digital Units from the Mobile Towers
- Trouble shooting the failure units according to the failure alarm appeared which is found through the Tera Term software
- Analyzing the failures of RF boards by using RF Equipment’s like MXA, MXG, Oscilloscope and Digital Multimeter
Repair & Rework Engineer
Nokia India Private Limited
Sri Perambadhur
05.2006 - 04.2013
- Member of Core Team which is an emergency team responsible to analyze line issues, complex failure issues and take preventive actions immediately
- Supporting for NPI along with the Product Team
- Knowledge on Schematic tracking, problem locating and shortcut analyzing skills
- Training Process & Working procedures for New Joiners
Education
Diploma in Electronics and Communication Engineering -
Murugappa Polytechnic College
Chennai, TN 06.2003 - 04.2006
SSLC -
Sir Ramaswamy Mudaliar, Higher Secondary School
06.2002 - 03.2003
Skills
- Microsoft Office
- SAP
- Process Trainer
- Team Leading
- Telecom Technology
- 2G
- 3G
- 4G
- BTS Boards
Certification
Professional Scrum Master 1, Scrum.org
Accomplishments
- Bravo Award: Solution Oriented / Accountability & ownership for efforts in driving team members to provide delightful experience to Carrier UK customers which have reflected in NPS results.
- Best HI Flyer award for recognition & appreciation for commitment in customer focus.
- Best Performer for Cluster Operations in Service across South Region.
Area Of Expertise
- Project Delivery & Team Management
- Escalation Management
- Risk Mitigations
Profilepreface
Currently associated with Pegatron Pvt limited as a Technical manager delivering the project with overall 14 years 1 month of experience in Agile Project Management / Delivery, Customer Service Delivery, Customer Relationship Management, Escalation Management, Process Training, Migration projects, Supply Chain Management, Logistics Management and expertise in full Software life-cycle Testing/implementation and Provisioning & Configuration Management.
Onsitehighlights
Process & Repair training to all the Repair & Rework employees of Cluj Nokia factory (Romania).
Disclaimer
I hereby declare that all the above information furnished by me is true and correct to the best of my knowledge.
Personal Information
- Passport Number: T6213416
- Date of Birth: 06/16/88
- Nationality: INDIAN
- Marital Status: Married
Timeline
Technical Manager
Pegatron Pvt limited
06.2024 - Current
Senior Executive –Customer Service Delivery
TATA communications Transformation Ltd.
01.2022 - 05.2024
Store In Charge - Repair Factory
TVS Electronics Ltd
05.2021 - 12.2021
Assistant Manager – D&L - Transport Operations
Fine Tech Corporation India Pvt Ltd
06.2019 - 11.2020
Area Service Manager – 10 Service Centers
Radiant E Serve
12.2017 - 05.2018
Supply Chain Manager – South Region
Radiant E Serve
09.2017 - 05.2019
Service Center Manager
Radiant E Serve
09.2017 - 12.2017
Junior Debug Engineer
Flextronics Technologies India Private Limited
03.2014 - 12.2015
Repair & Rework Engineer
Nokia India Private Limited
05.2006 - 04.2013
Diploma in Electronics and Communication Engineering -
Murugappa Polytechnic College
06.2003 - 04.2006
SSLC -
Sir Ramaswamy Mudaliar, Higher Secondary School
06.2002 - 03.2003
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