Deputy Operations Manager with expertise in enhancing productivity and reducing operational costs. Proven track record in strategic planning, team leadership, and process optimization. Successfully streamlined processes to boost efficiency while upholding quality standards.
I hereby declare that the information furnished above is true to the best of my knowledge.
CBTL (Certified BPO Team Leader)
Project Management Fundamentals
Six Sigma Green and Black Belt (trained)
Kaizen Awards: for best process improvement ideas
Organization Crest Award: for driving efficiency within the team
Project champion: for successfully conducting the employee engagement activities, and rewards and recognition
TOM (Target Operating Model) – Project Owner
MPMP – Initiatives - Project Champion