Gopinath H.
Bengaluru
Summary
Deputy Operations Manager with expertise in enhancing productivity and reducing operational costs. Proven track record in strategic planning, team leadership, and process optimization. Successfully streamlined processes to boost efficiency while upholding quality standards.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Deputy Operations Manager
First American India
Bangalore
04.2024 - Current
- Coordinated daily operations across various departments to ensure efficiency.
- Driving operational excellence by integrating AI into process improvement efforts.
- Assessed existing workflows to determine the potential for process optimization.
- Monitored budget allocations for operations projects to ensure cost-effectiveness.
- Resolved conflicts between departments by working collaboratively with other managers to reach an agreement.
- Oversaw project timelines and resource allocation to meet deadlines.
- Tracked KPIs related to operations performance, delivering regular updates on progress towards goals.
- Collaborated with cross-functional teams to develop strategies that improved efficiency in operations processes.
- Executed capacity planning and staffing analysis for efficient production execution.
- Monitored performance metrics to track team success and operational efficiency.
- Coached direct reports using performance management and development processes.
Education
MBA - Operations Management
Sikkim Manipal University
Bangalore04-2013
Bachelor of Arts - Major English
National College Basavanagudi
Bangalore04-2003
Skills
- Process optimization and improvement
- AI integration and data management
- Budget and resource management
- Capacity planning and KPI tracking
- Team collaboration and building
- Project management and operations
- Conflict resolution strategies
- Strategic thinking and staff development
- Recruitment and hiring processes
Hobbies and Interests
- Photography
- Travelling
- Event Organizing
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Languages
- English
- Kannada
- Hindi
Personal Information
- Date of Birth: 04/14/82
- Marital Status: Married
Languages
Kannada
First Language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Certification
CBTL (Certified BPO Team Leader)
Project Management Fundamentals
Six Sigma Green and Black Belt (trained)
Accomplishments
Kaizen Awards: for best process improvement ideas
Organization Crest Award: for driving efficiency within the team
Project champion: for successfully conducting the employee engagement activities, and rewards and recognition
TOM (Target Operating Model) – Project Owner
MPMP – Initiatives - Project Champion
Affiliations
- Photography, traveling
- Event organizing
Timeline
Deputy Operations Manager
First American India
04.2024 - Current
MBA - Operations Management
Sikkim Manipal University
Bachelor of Arts - Major English
National College Basavanagudi