Hi, I’m
Prachi Alone
Deputy Operations Manager
Chandrapur
Summary
Experienced in operations with expertise in customer profile analysis, service, and complaints management. Skilled in streamlining processes, authenticating documents, and resolving complex issues. Proficient in identifying customer needs and developing strategies to enhance service delivery and satisfaction.
Overview
6
years of professional experience
8
years of post-secondary education
Work History
HDFC Bank
Deputy Operations Manager
08.2021 - Current
Job overview
- Processed loan applications and finalized sanctioning details, including interest rates and loan amounts.
- Conducted verification of customer application documentation, including KYC and credit information.
- Directed sales team to submit post-disbursement documents within
- Enhanced customer support processes by efficiently identifying and resolving diverse customer issues, resulting in a 30% decrease in the average handling time for walk-in clients.
- Oversaw CMS cheque processing and managed technical components for presentation in CTS.
- Executed and verified NEFT, RTGS, as well as fund transfers for accuracy while maintaining timely completion.
- Oversaw account opening procedures for individual, proprietorship, and corporate clients.
IIFL Finance
Gold appraisal
01.2019 - 07.2021
Job overview
- Performed precise evaluations of gold to establish value.
- Performed gold appraisals with precision using specialized tools.
- Calculated market price for gold and provided appropriate funding.
- Coordinated seamless execution of gold loan applications adhering to strict timelines for enhanced customer experience.
- Reconciled transactions with precision.
- Minimized bad debt through effective collection management
Education
DMIMSR Nagpur University
Masters in Business Administration
01.2016 - 04.2018
IMSR Gondwana University
Bachelor in Business Administration
01.2013 - 04.2016
SP College State Boards
Higher secondary Certification
01.2011 - 04.2013
Skills
Communication and Interpersonal Skills
Additional Information
- Certified with NISM DP Operations Exam
- Recognized By MD of HDFC Bank for delivering best customer services experience to customer
- Award and Certificates received for best performance in 2019 - 2020
Technical Skills
- Microsoft Office
- CMS Application
- Document Management Systems
Accomplishments
I am eager to leverage my six years of experience to take on more strategic roles in the sector. I am particularly interested in exploring opportunities that allow me to combine my operational expertise with my passion for customer service to deliver innovative solutions that drive organizational success. I am confident that my skills, coupled with my dedication to excellence, will enable me to make meaningful contributions to any team or organization I join.
In conclusion, my career journey has been marked by a relentless pursuit of excellence, a customer-first mindset, and a commitment to continuous improvement. I am excited about the future and look forward to applying my experience and skills to new challenges and opportunities in the financial industry.
Thank you for considering my application.
Timeline
Deputy Operations Manager
HDFC Bank
08.2021 - Current
Gold appraisal
IIFL Finance
01.2019 - 07.2021
DMIMSR Nagpur University
Masters in Business Administration
01.2016 - 04.2018
IMSR Gondwana University
Bachelor in Business Administration
01.2013 - 04.2016
SP College State Boards
Higher secondary Certification
01.2011 - 04.2013
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