Hi, I’m
HARITHA NAGARAJAN
CHENNAI
Overview
12
years of professional experience
1
Certification
Work History
Axis Bank
Deputy Operations Manager
09.2020 - Current
Job overview
- Increased customer satisfaction with timely resolution of issues and proactive communication.
- Mentored junior team members to foster professional growth and development, strengthening overall team capabilities.
- Supported continuous improvement initiatives by identifying inefficiencies within existing processes and recommending solutions.
- Boosted operational effectiveness with thorough risk assessments and mitigation plans implementation.
- Enhanced operational efficiency by streamlining processes and implementing cost-saving measures.
- Managed cross-functional teams for successful project completion and improved team collaboration.
- Established effective communication channels between departments, fostering a culture of collaboration and teamwork.
ICICI Bank
Deputy Branch Manager
04.2018 - 09.2020
Job overview
- Managed cross-selling initiatives that expanded existing customer relationships while bringing onboard new clientele, contributing to the overall growth of the branch.
- Implemented risk management protocols, reducing financial losses due to fraud or operational errors.
- Ensured strict adherence to all regulatory requirements through consistent enforcement of policies and procedures across the branch team members.
- Acted as interim Branch Manager during vacations or absences from work; providing seamless leadership continuity without sacrificing operational efficiency.
ICICI Bank
Privilege Banker
04.2017 - 03.2018
Job overview
- Monitored clients'' financial transactions to identify potential fraud risks and took proactive measures to protect their assets.
- Identified opportunities for cross-selling products, resulting in increased revenue and client retention.
- Resolved escalated customer concerns promptly by collaborating with various departments, ultimately preserving client relationships and trust.
- Enhanced customer satisfaction by providing personalized financial solutions and exceptional service.
ICICI Bank
DEMAT DESK MANAGER-RETAIL
04.2016 - 03.2017
Job overview
- Collaborated with other departments to address guest needs promptly, resulting in improved overall experience ratings.
- Implemented staff training programs focused on customer service excellence, enhancing team performance in handling diverse situations professionally.
- Utilized data analysis tools to assess front desk performance metrics regularly; identified areas for improvement leading to increased operational efficiency.
- Reduced wait times for guests with prompt service and efficient problem-solving skills at the front desk.
ICICI Bank
Assistant Manager
04.2014 - 03.2016
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
ICICI Bank
Senior Manager
04.2013 - 03.2014
Job overview
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
ICICI Bank
Customer Service Officer
08.2012 - 03.2013
Job overview
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Education
WOMENS CHRISTIAN COLLEGEChennai, India
Bachelor of Arts from Ecommerce
04.2012
University Overview
- Final Grade: 78%
ROSARY MATRICULATION HR SEC SCHOOLCHENNAI
from HSC
2009
University Overview
- Final Grade: 82%
ROSARY MATRICULATION HR SEC SCHOOLChennai, India
from SSLC
03.2007
University Overview
- Final Grade: 69%
Skills
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Multitasking Abilities
- Organizational Skills
- Team Leadership
- Excellent Communication
Certification
IFBI -PGDBO POST GRADUATE DIPLOMA IN BANKING OPERATIONS
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Additional Information
APPLICATION SOFTWARE FOR BANKING
- Well Versed with FINACLE developed by INFOSYS.
- Well Versed with FINACLE CRM developed by INFOSYS.
INFORMATION TECHNOLOGY
➢ Knowledge in Functional testing and User Acceptance testing.
➢ Well Versed in Finacle menu options is a Core Banking Solution that enables banks with digital banking functionalities.
➢ Well Versed in CRM software is a tailored solution that helps banks implement customer-centric strategies.
➢ Involved in Functional study and Knowledge transfer of Finacle CRM module.
➢ Hands on experience in Customer Maintenance Modification Menu in Finacle.
➢ Aware about FLEXCUBE is an automated universal core banking software developed and introduced by Oracle Financial Services
DATE OF BIRTH
13-10-1990
Timeline
Deputy Operations Manager
Axis Bank
09.2020 - Current
Deputy Branch Manager
ICICI Bank
04.2018 - 09.2020
Privilege Banker
ICICI Bank
04.2017 - 03.2018
DEMAT DESK MANAGER-RETAIL
ICICI Bank
04.2016 - 03.2017
Assistant Manager
ICICI Bank
04.2014 - 03.2016
Senior Manager
ICICI Bank
04.2013 - 03.2014
Customer Service Officer
ICICI Bank
08.2012 - 03.2013
WOMENS CHRISTIAN COLLEGE
Bachelor of Arts from Ecommerce
ROSARY MATRICULATION HR SEC SCHOOL
from HSC
ROSARY MATRICULATION HR SEC SCHOOL
from SSLC
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