ARPITH GUPTA
HYDERABAD
Summary
Business Banking Relationship Manager with over five years of experience in managing diverse client portfolios. Demonstrated ability to drive business growth through strategic planning and financial analysis. Expertise in identifying growth opportunities and enhancing portfolio performance with customized financial solutions. Recognized for strong communication skills and in-depth industry knowledge.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Deputy Operations Manager
Axis Bank Limited
Hyderabad
11.2022 - Current
- Facilitated branch operations to deliver banking services efficiently.
- Supervised daily operations, ensuring seamless service and high customer satisfaction.
- Trained and managed branch staff to enhance performance and productivity.
- Resolved customer account issues promptly to uphold service standards.
- Implemented cost-reduction strategies that improved sales performance.
Bilingual Customer Service Representative
ICICI Bank Limited
Hyderabad
06.2019 - 06.2022
- Provided bilingual customer service in English and Hindi, enhancing customer interactions.
- Resolved customer inquiries efficiently, ensuring prompt solutions to issues.
- Collaborated with team members to streamline operations and improve service delivery.
- Maintained high levels of customer satisfaction through effective communication.
AML KYC Analyst
ICICI Bank limited
Hyderabad
- Managed onboarding processes for resident Indians, non-resident Indians, and corporate customers by verifying KYC documentation.
- Conducted comprehensive risk-based assessments to ensure compliance with FATCA, CRS, and RBI regulations.
Education
Bachelor of Science - Computer Science
St Joseph's Degree And Pg College
Hyderabad, India05-2018
Higher Education - MPC
Narayana Junior College
Hyderabad, India04-2015
Skills
- Operational management
- Financial analysis
- Regulatory compliance
- Sales strategies
- Customer service
- Process improvement
- Customer engagement
- Business development
- Service delivery management
- Teamwork and collaboration
Accomplishments
- MDRT qualifier, Sankranti Sambaralu
- Winds of Winter, WOW Wildcard, Sparsh Starer
Certification
- SP certified
- NISM certified
- 2023 SP Certification, Axis Bank Limited, Irda
Languages
English
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Telugu
Upper Intermediate (B2)
B2
Timeline
Deputy Operations Manager
Axis Bank Limited
11.2022 - Current
Bilingual Customer Service Representative
ICICI Bank Limited
06.2019 - 06.2022
AML KYC Analyst
ICICI Bank limited
Bachelor of Science - Computer Science
St Joseph's Degree And Pg College
Higher Education - MPC
Narayana Junior College