Gopinath Jetithor

Work History

Voitekk Softsol Pvt Ltd.

04.2023 - Current

Proficient in installation and configuration of VICIDial, dialer troubleshooting, dialer-related issues, and managing Linux-based systems.
Adept at optimizing IT infrastructure, ensuring uptime, and leading technical teams to meet organizational objectives.
Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
Oversaw IT department operations and training.
Interacted and negotiated with vendors, outsourced and contractors to secure products and services.
Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
Coordinated IT operations activities to deliver smooth flow of daily business needs.
Conferred with executives to advise and plan for short-term and long-term IT upgrade needs.
Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
Oversaw development and implementation of improvements to support network operations.
Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
Implemented and maintained technology and software budget.

Paddle Point BPO Services Pvt. Ltd.

04.2015 - 12.2022

Analyzed network security and current infrastructure, assessing areas in need of improvement.
Coordinated secure system access of users to various department systems and platforms.
Wrote strategic business plans outlining need for departmental information technology resources.
Oversaw development and implementation of improvements to support network operations.
Managed life cycle replacement of hardware and software.
Identified issues, analyzed information and provided solutions to problems.
Acted as Linux Administrator, maintaining and monitoring Linux-based servers and systems.
Troubleshot and resolved dialer-related issues to ensure uninterrupted operations.
Directed operations, managing the installation, configuration, and optimization of VICIDial systems.

Cronos Technology Pvt. Ltd.

01.2013 - 04.2015

Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
Provisioned new software and hardware for use, following established security policies.
Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
Worked with users to determine areas of technology in need of improved usability.
Maximized system availability through development and testing of contingency plans.
Identified and resolved network congestion issues and bottlenecks.
Implemented, developed and tested installation and update of file servers, print servers and application servers.