GOPINATH K S
Operations Manager
Bengaluru,KA
Summary
Results-oriented Operations and Process Excellence professional with over 13 years of experience driving productivity, automation, and transformation within global pharmaceutical operations at GlaxoSmithKline (GSK) and AstraZeneca. Expertise includes leading cross-functional teams, optimizing workflows, and achieving measurable efficiency gains, supported by certifications as a Scrum Master (CSM), Product Owner, and Lean Six Sigma Green Belt. Proven success in implementing change & Risk management strategies, enhancing compliance, and aligning technology initiatives with business objectives in the regulated environments
Overview
14
14
years of professional experience
5
5
Certifications
Work History
Operations Manager – Pharma Business Operations
GlaxoSmithKline (GSK) GCC
07.2024 - Current
- Oversee end-to-end operations focused on efficiency, compliance, and stakeholder satisfaction.
- Lead improvement programs delivering measurable productivity gains.
- Drive data-based reviews to identify gaps, and deploy corrective actions.
- Led process automation initiatives, delivering over £2M in savings and freeing more than 1,200 man-hours for consecutive years.
- Streamlined operational processes to enhance efficiency and reduce waste across multiple departments.
- Led cross-functional teams to implement cost-saving initiatives and optimize resource allocation.
- Analyzed performance metrics to identify areas for improvement and implement corrective actions.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Associate Project Manager – Global Operations
AstraZeneca India Pvt Ltd
04.2021 - 07.2024
- Managed cross-functional project teams, ensuring compliance, and delivery quality.
- Acted as Scrum Master, facilitating Agile ceremonies, and backlog prioritization.
- Drove automation saving 950 + hours / year; improved team productivity by 20 %.
- Implemented process improvements to enhance efficiency and project outcomes.
- Facilitated risk management strategies to identify and mitigate project challenges.
- Implemented risk plans reducing operational disruptions by 30 %.
- Analyzed project performance metrics to inform strategic decision-making.
Senior Analyst – Process Excellence & Agile Delivery
AstraZeneca India Pvt Ltd
04.2019 - 03.2021
- Served as an SME for the Cvent platform, optimizing workflows and stakeholder experience.
- Facilitated Agile ceremonies, improving sprint velocity and delivery consistency.
- Owned change management process achieving 85% adoption in the first week.
- Mentored junior analysts, providing guidance on best practices and analytical techniques.
- Conducted risk assessments and proposed mitigation strategies to minimize operational disruptions.
Specialist – Change Management & Business Transformation
AstraZeneca India Pvt Ltd
01.2017 - 03.2019
- Managed end-to-end change processes, ensuring risk mitigation and compliance.
- Developed and implemented innovative strategies to enhance operational efficiency within teams.
- Collaborated cross-functionally to streamline project workflows and improve communication protocols.
- Analyzed data trends to inform decision-making and optimize resource allocation.
- Led training sessions to enhance team performance and adherence to best practices.
- Evaluated and refined existing processes, driving continuous improvement and operational excellence.
- Increased efficiency by automating routine tasks with software solutions.
Functional Consultant – IT & Business Solutions
Wipro Ltd
07.2011 - 01.2017
- Led requirement gathering sessions to define client needs and expectations.
- Analyzed business processes to identify areas for improvement and optimization.
- Collaborated with cross-functional teams to deliver tailored solutions for clients.
- Developed comprehensive documentation for processes, ensuring compliance and knowledge transfer.
- Developed training materials and conducted workshops for end-users, ensuring seamless adoption of new technologies or processes.
- Spearheaded process improvement efforts, analyzing current operations to identify inefficiencies and recommend actionable solutions.
Education
MBA - HR & Systems
Velammal Engineering College
ChennaiB.Tech - Information Technology
Saranathan College of Engineering
TiruchirappalliSkills
Operations Management
Certification
Lean Six Sigma Green Belt
Career Accompolishments
- Led process automation initiatives delivering £ 2 M + savings and freeing 1 200 + man-hours annually.
- Championed Agile project delivery as Scrum Master—improved sprint timelines by 30 % and boosted IT-business collaboration.
- Recognized as Best Performer (FY 21-22 & 23-24) and Innovator Award Winner for continuous improvement for FY 18-19 & 20-21 respectively.
- Implemented risk and change framework for the supplier onboarding & enrollment and achieved 85 % + adoption within one week.
- Facilitated daily stand-ups, sprint planning, retrospectives, and backlog grooming.
- Bagged Keystone Award at Wipro Ltd consecutively for three years– Consecutive Top Performance (FY 13-16)
Timeline
Operations Manager – Pharma Business Operations
GlaxoSmithKline (GSK) GCC
07.2024 - Current
Associate Project Manager – Global Operations
AstraZeneca India Pvt Ltd
04.2021 - 07.2024
Senior Analyst – Process Excellence & Agile Delivery
AstraZeneca India Pvt Ltd
04.2019 - 03.2021
Specialist – Change Management & Business Transformation
AstraZeneca India Pvt Ltd
01.2017 - 03.2019
Functional Consultant – IT & Business Solutions
Wipro Ltd
07.2011 - 01.2017
B.Tech - Information Technology
Saranathan College of Engineering
MBA - HR & Systems
Velammal Engineering College