Gopinath S
Data Analyst
BANGALORE
Summary
Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Data Analysis.
Overview
4
4
years of post-secondary education
Work History
Customer Solutions - 4
PayPal India Private Limited
Bangalore
11.2019 - Current
- Monitored and analyzed customer feedback to track patterns in feedback and report areas for improvement to management.
- Identified and reported trends in customer complaints to improve products and prevent future complaints.
- Kept accurate records of customer interactions to be used for training, quality assurance and future reference.
- Identified miss in productivity reporting tool and worked with the teammates to improve their productivity by approximately 20%.
Executive
24/7.ai
Bangalore
11.2017 - 10.2019
- Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Managed over 50 contacts over chat per day and consistently maintaining customer resolution rate of over 60%.
Education
Bachelor of Engineering - Automobile Engineering
PES College of Engineering
Mandya, Karnataka, India 09.2011 - 07.2015
Skills
Excel: Data analysis using Pivot Tables and Pivot Charts and controlling the same using Slicers Statistical analysis using Add-in for Excel to get various descriptive statistics Strong hold on Excel formulas and data formatting for calculation, data analysis and report generation Knowledge about MIS reporting Creating dashboards and visualizing the data for presentations Knowledge about different types of look up like VLOOKUP, HLOOKUP, FUZZYLOOKUP etc
undefinedTimeline
Customer Solutions - 4
PayPal India Private Limited
11.2019 - Current
Executive
24/7.ai
11.2017 - 10.2019
Bachelor of Engineering - Automobile Engineering
PES College of Engineering
09.2011 - 07.2015
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