GOPU RAKESH
Kamareddi,TS
Summary
Retail Store Manager with 6 years of experience in leading jewellery retail brands, including prior experience with Tanishq. Strong expertise in premium customer service, team leadership, and achieving consistent sales growth. Proven ability to manage large teams, ensure operational excellence, and deliver a high-trust customer experience aligned with brand standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Lead / Store Manager
Candere (Kalyan Jewelers Group)
Punjagutta,Hyderabad
03.2026 - Current
- Managing complete store operations with focus on sales, service, and team performance
- Leading a team of 8 staff members to deliver consistent customer experience
- Driving monthly targets and maintaining brand service standards
- Handling high-value jewellery customers and ensuring customer satisfaction
- Coordinating with corporate teams for stock, reporting, and store operations
Assistant Manager
Panna Jewelers Exclusive
Hyderabad
08.2025 - 02.2026
- Achieved 100–120% of monthly sales targets consistently
- Managed a large team of 20–25 staff members in a high-volume showroom
- Strengthened customer engagement and repeat business
- Ensured smooth billing, inventory, and store operations
- Mentored junior staff on product knowledge and sales techniques, fostering professional development.
- Implemented customer feedback systems, enhancing service quality through actionable insights and adjustments.
Assistant Store Manager
Tanishq Jewels
Nizamabad
06.2019 - 07.2025
- Led daily operations and supervised a team of 10–12 staff members
- Delivered excellent customer service aligned with Tanishq brand standards
- Consistently achieved sales targets and improved store performance
- Trained staff on product knowledge, grooming, and customer handling
- Maintained high store standards in visual merchandising and compliance
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
Bachelor of Commerce - B.Com
Pragna Degree College
Kamareddy09-2017
High School Diploma -
VASISTA JUNIOR COLLEGE
MPC04-2014
Skills
- Premium Customer Experience (Luxury Retail)
- Sales Target Achievement & Conversion
- Team Leadership (Up to 25 Staff)
- Store Operations & Inventory Control
- Visual Merchandising & Display
- POS, CRM & Retail Systems
- Process improvement
- Key performance indicators
- Work assignment delegation
Certification
- Certified in Diamonds, Gemstones & Retail Sales Techniques – SGL
LANGUAGES
Telugu | Hindi | English
Timeline
Team Lead / Store Manager
Candere (Kalyan Jewelers Group)
03.2026 - Current
Assistant Manager
Panna Jewelers Exclusive
08.2025 - 02.2026
Assistant Store Manager
Tanishq Jewels
06.2019 - 07.2025
Bachelor of Commerce - B.Com
Pragna Degree College
High School Diploma -
VASISTA JUNIOR COLLEGE