Gora Debnath
Summary
To engage in a career that will allow for progress in terms of skills/expertise, socio economic development, and innovation through exposure to new ideas for personal/professional growth, as well as growth of the company.
Overview
1
1
Language
13
13
years of professional experience
Work History
Sr.Executive
SURE STAY PLUS HOTEL BY BEST WESTERN INDORE
2019.01 - Current
- Food & Beverage Service Department From 1st Jan. 2019 till to now.
- Responsible for operating F&B outlets assigned to him/ her.
- Monitoring & ensuring F & B service operations are running smoothly.
- Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Appraise staff performance and provide feedback to improve productivity
- Manage restaurant’s/Banquet good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly and annual revenues and expenses
- Promote the brand in the local community through word-of-mouth and restaurant / Banquet Events
- Recommend ways to reach a broader audience (e.g. discounts and social media ads)
- Train new and current employees on proper customer service practices Implement policies and protocols that will maintain future restaurant& Banquet operations
Sr. Captain
CRESCENT SPA & RESORTS
2017.12 - 2018.11
- Food & Beverage Service Department (from 12Dec. 2017 to 30 Nov. 2018.)
Captain
INFINITI HOTEL & SPA
2017.04 - 2017.12
- Food & Beverage Service Department (from 8th April 2017 to 05 Dec.2017)
Sr.Guest Service Associate
BRILLIANT CONVENTION CENTER
2016.01 - 2017.02
- Food & Beverage Service Department (From 09 jan. 2016 to 23 Feb. 2017)
Guest Service Associate
ITC FORTUNE LANDMARK HOTEL
2013.09 - 2015.11
- Food & Beverage Service Department(From12 Sep.2013 to 07 Nov. 2015)
Education
Higher Secondary Examination - undefined
W.B.C.H.S.E.
2010-01
Madhyamik Examination - undefined
W.B.C.H.S.E.
2008-01
3 years Diploma in Hotel Management - undefined
school of Indian Hotel Management Kalyani W.B.
Kalyani, W.B.2013-01
Skills
Ms Office word document, Excel, PowerPoint etc
Software's-Touche'
Micros, IDS
My inner Qualities are my strengths, doing work with full dedication hard work, and providing all my skill required for the job to the best of my ability is all my strengths
Interests
Hobbies : Reading books & Playing Cricket
INDUSTRIAL TRAINING
- Industrial Training at Radha Hometel Sarovar Group Hotel Bangalore, India
- Trained in:
- Food & Beverage Service
- Food & Beverage Production
DECLARATION:-
I hereby declare that the information giving above is true to the best of my knowledge & belief. Date............. Place............. Gora Debnath
Timeline
Sr.Executive
SURE STAY PLUS HOTEL BY BEST WESTERN INDORE
2019.01 - Current
Sr. Captain
CRESCENT SPA & RESORTS
2017.12 - 2018.11
Captain
INFINITI HOTEL & SPA
2017.04 - 2017.12
Sr.Guest Service Associate
BRILLIANT CONVENTION CENTER
2016.01 - 2017.02
Guest Service Associate
ITC FORTUNE LANDMARK HOTEL
2013.09 - 2015.11
3 years Diploma in Hotel Management - undefined
school of Indian Hotel Management Kalyani W.B.
Madhyamik Examination - undefined
W.B.C.H.S.E.
Higher Secondary Examination - undefined
W.B.C.H.S.E.