Gorav Nayyar
Seasoned Retail Professional With Diversified Experience In QSR & Retail Apparel
Ghaziabad
Summary
Versatile Business Head with exceptional business sense and in-depth understanding of Retail operations, best practices and strategies. Offering 15 years of progressive experience in Retail Operations.
Overview
21
21
years of professional experience
2
2
years of post-secondary education
Work History
Business Head
Parfait Lingerie India Pvt Ltd
Noida
03.2019 - 11.2022
- Set and monitored annual budgets for departments and entire business.
- Built and strengthened relationships with industry partners to drive growth.
- Established and managed monthly, quarterly and yearly sales plans.
- Streamlined costs through proactive examination and improvement of operations.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Developed bottom-up forecasting plans for territory, addressing sales goal attainment.
- Established clear and competitive goals, growth roadmaps, and strategic business plans.
Regional Manager
V2 Retail Pvt Ltd
Gurugram
03.2016 - 01.2019
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance.
- Achieved retail market share goals by developing and executing dealer event-oriented marketing promotions.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Developed brand expansion initiatives across sales, marketing, and advertising campaigns.
- Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Elevated market penetration to generate $[Amount] in gross annual revenue from [Product or Service] sales.
- Identified above-average stores for acquisition of under-performing stores, and implemented change management and network restructuring strategies.
- Launched over [Number] new locations through effective management of property acquisitions and construction and financial planning.
- Developed promotional plans to complement national sales initiatives.
Area Manager
Voylla Fashion Pvt Ltd
Gurugram
05.2013 - 02.2016
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Supervised [Number] location managers and managed [Number] [Type] assets, maintaining contractual, compliance and reporting requirements for all areas and assets.
- Oversaw budget planning, strategy development, community outreach for organization.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Directed workforce planning, customer retention, and customer service management for multiple locations.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Supervised [Number] locations to enforce high-quality standards of operation.
NSO Manager
Devyani International Limited
Gurugram
05.2009 - 04.2013
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Restaurant Manager
Mcdonalds
Delhi
05.2002 - 07.2009
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Education
MBA - Accounting And Business Management
Himalyan Garhwal University
Garhwal 03.2020 - 04.2022
Skills
Business planning
undefinedTimeline
MBA - Accounting And Business Management
Himalyan Garhwal University
03.2020 - 04.2022
Business Head
Parfait Lingerie India Pvt Ltd
03.2019 - 11.2022
Regional Manager
V2 Retail Pvt Ltd
03.2016 - 01.2019
Area Manager
Voylla Fashion Pvt Ltd
05.2013 - 02.2016
NSO Manager
Devyani International Limited
05.2009 - 04.2013
Restaurant Manager
Mcdonalds
05.2002 - 07.2009
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