Gourab Ghosh
Hyderabad
Summary
Accomplished leader in operations management and strategic planning, with a proven track record at Citco Group, Saxo, Citi Bank, and other esteemed MNCs. Excelled in custody reconciliations, reference data, and cross-functional team leadership, driving significant process migrations and enhancing client relationships. Recognized for project management excellence, and adept at fostering leadership.
Overview
18
18
years of professional experience
Work History
Assistant Vice President
Citco Group
Hyderabad
06.2022 - Current
- Executed daily cash and position reconciliation for Middle Office team, adhering to scheduled deadlines.
- Ensured accuracy in trade loading according to client specifications.
- Executed correct handling of corporate actions and investigated issues effectively.
- Recorded expenses, fees, bank charges, interest, income, and transfers in the LENS tool.
- Authored and managed SOPs, achieving endorsement from onshore teams.
- Facilitated discussions with onshore teams fortnightly to tackle process-related challenges and action items.
- Managed the escalation process for aged breaks and other important matters in routine break governance meetings.
- Provided assistance throughout audit procedures.
- Managed escalations, recording causes and solutions.
- Delivered end-of-month tasks on time with precise execution and SLA adherence.
- People management including hiring, mentoring, writing appraisals, rewarding and recognizing employees.
- Monitor and review FT calculation and bringing in efficiency wherever possible
Manager
Saxo Group (Saxo Bank)
Gurgaon
05.2016 - 05.2022
- Supervised daily Cash and Stock Reconciliation across Asian, European, African & American exchanges.
- Ensured all Trades & CAs processed on internal platform.
- Managed instrument setup & Reference data maintenance for Stocks, Bonds, Futures, Options, Mutual funds and Spot FX.
- Performed validation and risk evaluation arising out of Corporate Actions across all exchanges.
- Coordinated with data vendors such as Six-Telekurs, Thomson Reuters, Interactive Data (IDC), Morningstar & Bloomberg.
- Created and maintained comprehensive Holiday & Trading schedules across global exchanges.
- Oversaw chart maintenance across all asset classes on Saxo’s trading platform.
- Managed audit points, controls, and SLAs.
- Addressed escalations from Clients, Trading desk, Corporate Action & Account Services team.
- Monitored real-time data surveillance of vendor price feeds.
- Generated comprehensive MIS reports for Senior Management.
- Directed efforts in managing attrition alongside talent acquisition.
Assistant Manager
Citicorp Services
Gurgaon
05.2013 - 05.2016
- Reconciled cash and positions in portfolio accounting team.
- Conducted review activities to detect exceptions and errors.
- Validated execution of various corporate actions including dividends, merger & acquisitions, stock splits, tender offer were processed correctly against external sources like custodian reports, Bloomberg etc.
- Guided analysts, senior analysts & specialists, ensuring their professional growth.
- Held daily discussions with team to manage volumes, errors, leave schedules and process obstacles.
- Handled escalations.
- Managed interactions among departments like Corporate Action Group (CAG), Security Master Group (SMG), the onshore and pricing teams for routine issue resolution.
- Compiled monthly MIS reports for senior management and onshore teams on KPIs and Error Analysis.
- Conducted BCP testing to evaluate the effectiveness of emergency protocols.
Administrator
HSBC
Kolkata
05.2008 - 05.2013
- Performed reconciliation, accounting and valuation activities for Hedge Funds/Funds of Funds following SOPs and PLAs.
- Handled pricing procedures for hedge funds and funds of funds with information acquired from multiple channels like administrators, prime brokers, Bloomberg platforms, business partners.
- Worked closely with the team members. Provided training to them on the process and systems, and monitored them.
- Generated MIS documents with MS Excel and PowerPoint.
- Ensured timely and accurate responses to Business Partners' inquiries via email and phone.
- Undertook quality checks & reviews of various deliverables before sending the sign offs out.
- Equipped Colombo Re-migration Team with necessary knowledge for day-to-day activities.
Process Associate
GE Money Servicing
Hyderabad
04.2007 - 05.2008
- Provided customer support though Phone Banking for credit cards, consumer loans and mortgages for various clients like Hudson Bay Company (HBC), PayPal, GAP Inc, Home Shopping Network (HSN) etc.
- Resolved customer inquiries regarding credit limit increases, statement clarifications and transaction authorizations.
- Updated FDR – First Data Resource with name and address changes, upgrade credit limit, adding additional user(s) etc.
- Collaborated with Fraud Department to report fraudulent activities, ensuring integrity of customers' credit bureau reports.
- Marketed insurance products to eligible card holders.
- Participated in regular team meetings and provided input on ways to improve existing processes.
- Instructed fresh recruits on handling challenging scenarios.
- Contributed to supporting the E-Fax pilot batch for credit card application processes.
- Determined consumer needs to provide products and services appealing to larger market.
Education
Bachelor of Commerce -
University of Calcutta
Kolkata06-2006
Skills
- Custody Reconciliation
- Security Setup & Maintenance
- Reference Data
- Static Data
- Leadership
- Decision making & judgment
- Cross-functional team management
- People Management
- Migrations
- Transitions
- Price Management
- Hedge & Traditional Funds
- Corporate Actions
- Project Management
- Client Relationship Management
- Vendor Management
- Operations management
- Business strategy creation
- Strategic planning
Accomplishments
- Citco: Travelled to Singapore in 2022 for on-site Migration of reconciliation process, which has been made live & settled in Hyderabad as per schedule.
- Saxo: Successfully completed the Binck Bank Reference data migration process in 2020-21 and the process was made live in India.
- Saxo: Migrated the reconciliation processes from Copenhagen, Denmark to India in 2016-17 and worked on stabilization.
- Citi: Implemented Capstock Automation Project during 2014, wherein 50+ capstosks posting moved from manual to automated processing, saving 0.5 FTE.
- HSBC: Selected for the Pilot Batch for HSBC Private Bank (Suisse) process migration in 2011. The process was setup successfully as per schedule.
Applicationsused
- Aexeo
- ART Recon tool
- Feed Commander
- Front Office Commander (FOC)
- SIX Financial Information
- Thomson Reuters
- Back Office Application (BOA)
- Intellimatch
- Multifond
- Frontier
- Bloomberg
- Interractive Data
- Geneva
- TLM
- GE Workstation for Customer Service
- GENASYS
Languages
English
First Language
Hindi
Proficient (C2)
C2
Bengali
Proficient (C2)
C2
References
References available upon request.
Timeline
Assistant Vice President
Citco Group
06.2022 - Current
Manager
Saxo Group (Saxo Bank)
05.2016 - 05.2022
Assistant Manager
Citicorp Services
05.2013 - 05.2016
Administrator
HSBC
05.2008 - 05.2013
Process Associate
GE Money Servicing
04.2007 - 05.2008
Bachelor of Commerce -
University of Calcutta
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