Gourabi Sharma
Gurugram
Summary
Accomplished business professional with extensive experience in luxury hospitality, learning and development, guest experience, operations and in human resource. Creative and dynamic leader with proven expertise in hotel operations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Consultant
EHL Advisory Services Private Limited
07.2023 - Current
- Collaborate closely with clients to understand their needs and challenges in enhancing customer journey experiences.
- Design and oversee the development and implementation of comprehensive training programs and curriculum tailored specifically for global projects, ensuring alignment with project objectives and organizational goals.
- Manage the largest client in the existing portfolio as the primary point of contact, ensuring satisfaction and fostering strong relationships.
- Successfully secured three major projects for this financial year.
- Provide expert consultation to clients on industry best practices for enhancing customer journey experiences.
- Consistently exceeded financial targets by effectively managing project budgets, maximizing revenue streams, and optimizing resource utilization, contributing to the overall success and growth of the organization.
General Manager - HR and Learning & Development
Voila F9 Gourmet LLP
8 2018 - 4 2021
- Device human resource strategy to achieve organisation goals.
- Collaborate with operations and implement initiatives as a business partner.
- Implement and device Training need analysis for team and Senior management.
- Curate training modules for the organisation.
- Facilitate Training programs for Mid and Senior management.
- Oversee governance and maintenance of training planner.
- Create a fabric of HR structure keeping in line the organisation's goals with well defined strategies.
- Implement and execute human resources initiatives for associate engagement.
- Manage talent and people development through succession planning.
- Implement and adhere to statutory compliance in relation to labor laws.
- Preparing budgets and maintaining payroll cost % against revenue.
- Building Standard Operation Procedures for the organisation.
- Review and Map Competencies of all levels across organisation.
- Performance Management
- Served as mentor to team members.
- Implemented effective customer service procedures to encourage positive feedback.
- Delivered and implemented staff engagement, gender diversity and cultural programmes.
General Manager - Learning and Development
Fabhotels
10.2017 - 03.2018
- Establish and execute an online academy for training and development of all operational departments.
- Responsible for content development and manage the training portal.
- Implement and execute Standard Operation Procedures for operations and train the teams.
- Conduct audits pan India, record performance and create training planner.
- Recruitment
- Responsible for induction and orientation of all senior management.
- Responsible for right sizing manpower and closely monitor attrition and key positions.
- Responsible for training need analysis for pan India operations team and design customised training programs for various cities.
- Achieved productivity improvements while enhancing quality control operations to reduce overhead.
- Developed systems and procedures to optimise efficiency and quality.
- Empowered team members to contribute to continuous improvement, quality and growth of company.
Training Manager
Hilton Bangalore Embassy Golf Links
08.2016 - 08.2017
- Designing Learning and Development plan for the hotel. Managing skill inventory and competency map for the entire hotel to advise accurate training needs to the departmental trainers.
- Developing strategies to build and encourage the culture and the values of Hilton hotels amongst all team members.
- Attending all inter-department meetings and ensuring that the HR team is working in line with the business plan and strategies.
- Handling HR operations in absence of Director of Human Resources. Working closely with the General Manager to devise HR strategies relevant for the success of the business.
- Proactively partner with managers to provide strategic advice and council in addressing employee and organisational issues.
- Talent development and succession planning.
- Managing performance development plan for the entire hotel.
- Recruitment and selection for the Hilton Bangalore and ensuring that the best practices are being followed.
- Devising and implementing strategies to improve employee journey and reduce rate of attrition.
- Headed CSR vertical for Hilton hotels, India.
Assistant Front Office Manager
The Oberoi Grand
08.2010 - 07.2011
Assistant Front Office Manager
The Oberoi Amarvilas
10.2008 - 07.2011
Assistant Manager - Front Office
The Wildflower Hall - An Oberoi Resort
06.2007 - 09.2008
Assistant Manager - Front Office
The Oberoi Udaivilas
07.2006 - 06.2007
Education
Post Graduate Diploma in Guest Service Management - Hospitality and Tourism
Oberoi Centre of Learning and Development
New Delhi, DLBachelor of Business Administration - (H) Hospitality and Tourism
Vishva Bharti University
KolkataDiploma in Hotel and Catering Management - Hospitality and Tourism
Insitute of Advanced Management
Kolkata, WB 04.2001 - 2004.01
Skills
Certification
Human Resource Management/Learning and Development/Operations Management/Recruitment & Skill assessment/Customer& Team Relations/Commitment to quality
Accomplishments
- Created and executed culture transformation in Voila F9 Gourmet.
- Pre-opening of award winning restaurant and function spaces.
- Spearheaded digital marketing and website creation at Voila F9 Gourmet.
- Smoothly transitioned the company during COVID slow down.
- Was part of core task force for recruitment for Conrad Bangalore.
- Have been appointed to lead the CSR vertical for Hilton Hotels, India.
- Represented Hilton Hotels, India at the Strategy and Planning meeting for APAC CSR initiative.
- Was a part of the prestigious Women in Leadership workshop.
- Hilton Bangalore was awarded the Quality award amongst APAC Hilton hotels.
Timeline
Consultant
EHL Advisory Services Private Limited
07.2023 - Current
General Manager - Learning and Development
Fabhotels
10.2017 - 03.2018
Training Manager
Hilton Bangalore Embassy Golf Links
08.2016 - 08.2017
Assistant Front Office Manager
The Oberoi Grand
08.2010 - 07.2011
Assistant Front Office Manager
The Oberoi Amarvilas
10.2008 - 07.2011
Assistant Manager - Front Office
The Wildflower Hall - An Oberoi Resort
06.2007 - 09.2008
Assistant Manager - Front Office
The Oberoi Udaivilas
07.2006 - 06.2007
Diploma in Hotel and Catering Management - Hospitality and Tourism
Insitute of Advanced Management
04.2001 - 2004.01
General Manager - HR and Learning & Development
Voila F9 Gourmet LLP
8 2018 - 4 2021
Post Graduate Diploma in Guest Service Management - Hospitality and Tourism
Oberoi Centre of Learning and Development
Bachelor of Business Administration - (H) Hospitality and Tourism
Vishva Bharti University
Human Resource Management/Learning and Development/Operations Management/Recruitment & Skill assessment/Customer& Team Relations/Commitment to quality
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