Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Timeline
Generic

Gourav Anchan

Senior Process Executive
Pune,MH

Summary

Senior Process Executive experienced in balancing customer service and support objectives with innovative process improvement and execution. Skilled in General Insurance, Property & Casualty and Lloyds Market Knowledge, research and aggregating data insights. Client-focused and solutions-oriented with strong analytical mindset to deliver product value proposition.

Overview

3
3
years of professional experience
1
1
Certification
4
4
Languages

Work History

Senior Process Executive

Infosys BPM
07.2021 - Current
  • Championed continuous improvement, driving process innovation, and adopting best practices across the organization.
  • Maintained a positive work environment by fostering open communication, providing constructive feedback, and recognizing team achievements.
  • Trained junior team members in technical skills and industry best practices, fostering a culture of learning and growth.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assign work allocation to team members on daily basis and closely interacted with the client about daily deliverables.
  • Recipient of Rising Star and Individual Extra Miler award at Infosys in a span of 2 years

Education

Bachelor of Computer Science - Computer Science

Dr. D.Y. Patil ACS College, Pimpri
Pimpri-Chinchwad, India
04.2001 -

HSC - Science

Dr. D.Y. Patil ACS College, Pimpri
Pimpri-Chinchwad, India
04.2001 -

SSC -

Jyoti English High School
Pimpri-Chinchwad, India
04.2001 -

Skills

Business process improvement

Certification

2-Days Workshop on Business Intelligence using Power BI

Hobbies

Sports (Football and Cricket)

Gaming

Listening to music

Timeline

2-Days Workshop on Business Intelligence using Power BI

11-2023

Senior Process Executive

Infosys BPM
07.2021 - Current

Bachelor of Computer Science - Computer Science

Dr. D.Y. Patil ACS College, Pimpri
04.2001 -

HSC - Science

Dr. D.Y. Patil ACS College, Pimpri
04.2001 -

SSC -

Jyoti English High School
04.2001 -

Similar Profiles

CREATE PROFILE
Gourav AnchanSenior Process Executive