Vijay Rajan
Senior Process Executive
Hyderabad
Summary
Experienced professional with several years of experience in handling accounts payable. Processed invoices and payments for clients averaging several monthly. Detail-oriented professional dedicated to accuracy and outstanding customer service. Detail-focused Accounts Payable Analyst known for maintaining high productivity and efficiently completing tasks. Skilled in invoice processing, financial reporting, and compliance monitoring, ensuring accuracy in all transactions. Excel at communication, problem-solving, and time management to meet tight deadlines and manage multiple projects simultaneously. Committed to improving payment processes and vendor relations through effective negotiation and relationship-building skills.
Overview
7
7
years of professional experience
Work History
Senior Process Executive
Cognizant Technology Solutions Corporation - Microsoft Process
10.2022 - Current
- To clear the customer issues & maintaining the customer relationship management
- Communicated with customers to ensure product understanding, answer questions, and facilitate conflict resolution
- Coordinate with the team and initiate new ideas
- Analyze and improve organizational processes and work to improve quality, productivity and efficiency
- Ensuring that capacity and capability are continually planned
- Documented and evaluated risk exposures relating to client organization's governance, operations, and information systems
- Cancellation and Refund Process Quality Control -
- Conducted regular audits to ensure compliance with established processes
- Identified and addressed process discrepancies and inconsistencies
- Implemented quality control measures to ensure accuracy and consistency
- Developed and maintained dashboards and reports to track cancellation and refund metrics
- Continuously monitored and improved cancellation and refund processes to increase efficiency and customer satisfaction
Subject Matter Expert
Tech Mahindra Pvt Ltd - Google Process
11.2020 - 09.2022
- Handled customer inquiries via phone, email, or mail regarding claims, policy features, renewal, claim settlement, and status
- Responded to moderately complex questions, research calls, and process requests
- Updates account history with inquiry results and ensures proper documentation
- Monitors daily transactions to ensure compliance with policy and procedures, adhering to service-level agreements
- Ensures proper documentation and record-keeping of customer interactions
- Establish and implement departmental policies, goals, objectives and procedures
- Proactively identified and communicated potential problem areas related to a reporting issue for a client
- Verifies adherence to service level agreements (SLAs) and quality standards
Process Executive
Tata Aig Insurance Pvt Ltd.
11.2017 - 10.2020
- Handled customer inquiries via phone, email, or mail regarding claims, policy features, renewal, claim settlement, and status. Responded to moderately complex questions, researched calls, and processed requests.
- Updates account history with inquiry results, and ensures proper documentation.
- Monitors daily transactions to ensure compliance with policies and procedures, adhering to service-level agreements.
- Ensures proper documentation and record-keeping of customer interactions.
- Establish and implement departmental policies, goals, objectives, and procedures.
- Proactively identified and communicated potential problem areas related to a reporting issue for a client.
- Verifies adherence to service level agreements (SLAs) and quality standards.
Education
BBA - Finance
Badruka Degree college of Commerce and Arts
01.2017
Skills
- Microsoft Office
- Power BI
- Account payable scanning and workflow systems
- Business process improvement
- Efficiency Improvement
- Compliance Management
- Data review
- Claims Processing
- Receivables process
- Procurement to Payment process
- General accounting principles
- Accounting software application
- Advanced Excel
- Word
- Project management
- Reading and analyzing business policies
- Interpreting procedures
- Understanding equipment manuals
- Training materials comprehension
Awards
- Star Performer of the Year, 2021
- Star Performer of the Year, 2022
- Star performer of the entire location, 2023
Languages
English
First Language
Hindi
Proficient (C2)
C2
Timeline
Senior Process Executive
Cognizant Technology Solutions Corporation - Microsoft Process
10.2022 - Current
Subject Matter Expert
Tech Mahindra Pvt Ltd - Google Process
11.2020 - 09.2022
Process Executive
Tata Aig Insurance Pvt Ltd.
11.2017 - 10.2020
BBA - Finance
Badruka Degree college of Commerce and Arts
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