Gourav Kumar Singh

• Driving end-to-end finance transformation initiatives for global clients across North America, EMEA, and APAC, with a focus on the Order-to-Cash (O2C) process

• Leading system and process design of SaaS-based Credit and Collections tools such as HighRadius and Sidetrade, aligned to client-specific KPIs and global best practices

• Conducting diagnostics and assessments of client finance operations to identify transformation opportunities in areas like working capital optimization, credit risk, and receivables performance

• Collaborating closely with C-level stakeholders to develop future-state operating models, standardize processes, and implement automation across credit, collections, and dispute management functions

• Managing multi-location delivery teams, including coordination across business and technical workstreams, while ensuring on-time and quality project delivery

• Supporting pre-sales and business development efforts by contributing to RFPs, solution design, and client presentations

• Certified HighRadius Implementation Consultant; actively mentoring junior team members and contributing to EY’s internal capability building.

• Led a team of 7 to 8 Associate Consultants in the design, development, and implementation of the HighRadius (HRC) Collections Tool as part of end-to-end Order-to-Cash transformation initiatives.
• Oversaw project planning, task delegation, and quality assurance to ensure timely delivery of key modules, and client requirements.
• Acted as the primary point of contact between the technical team and stakeholders, translating business needs into technical solutions, and driving alignment across teams.
• Provided mentorship and guidance to junior team members, fostering skill development, and collaboration within the team.
• Contributed to continuous process improvement by identifying inefficiencies and implementing best practices within project workflows.

• Led client workshops to identify needs and develop tailored solutions.
• Analyzed client data to inform strategic recommendations and action plans.
• Developed training materials for clients on new processes and systems.
• Mentored junior consultants, fostering knowledge sharing and team collaboration.

• Analaysing Client Data and Requirement for Collections AR functionality.
• Help in Building Solution Design for Client based on requirement.
• Managing and Guiding a Team of 5 Consultants.
• Provided EMEA/NA clients with the latest SAS functionalities wrt Collections and AR handeling.

• Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
• Created and optimized records management strategies to coordinate and protect information.
• Led various projects under guidance and supervision of chief consultant.
• Provided advice, made recommendations and implemented problem-solving strategies when business needed to re-energize.
• Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.

• Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
• Guaranteed successful technical upgrade projects for clients by collaborating with developers for Good SQL integrations.
• Evaluated business requirements, leveraging information to forecast costs relating to hardware, software and consulting.
• Coordinated with other engineers to evaluate and improve software and hardware interfaces.

• Led interviews with clients to enhance business processes, gather requirements and build trust.
• Answered incoming telephone calls, took down messages and provided information.
• Delivered clerical support by handling range of routine and special requirements.
• Sorted and organized files, spreadsheets and reports.
• Determined and evaluated gaps in business processes using tailored assessments.