Cricket, IT design, Robotics, Philosophy, Music Production, Hiking
Gourav Sharma
MECM O365 Administrator
Gurgaon
Summary
Seasoned MECM & Intune Administrator with 6 years of background in Information Technology. Extensive experience designing and implementing patch management processes, operating system deployments, and software distribution using SCCM& Intune. My expertise includes resolving Task sequence deploymen, application packaging, and Software distribution Issues in SCCM & Intune. Experience in resolving Cloud management gateway configuration & cloud attach related issues along with Co-management & its enrolment related issues. I am skilled in designing and implementing end-to-end operating system deployment processes, including image creation, task sequencing, and deployment strategies.
I am also adept at managing software updates, ensuring that all systems and applications are up-to-date and secure, using various tools to test & administer their compliance levels. I am responsible for monitoring patch compliance levels, providing regular reports to management and stakeholders, testing and validating patches and updates, and troubleshooting related issues in MECM & Intune.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
Work History
MECM/Intune Administrator Support
Concentrix
2 2021 - 06.2024
- Resolve MECM/Intune administration related issues & manage workstations & Windows servers for the same.
- Designed & Implemented Patch management processes
- Devised scripts and automation tools to improve system efficiency & compliance management.
- Troubleshooting OS deployments, working with Task sequences & managing boot images.
- Provided extended solutions for Cloud management Gateway setup & modifying issues from classic to VMSS.
- Managed & monitored co-management workloads & Cloud based deployments through MECM & Intune.
- Managing Software distribution for version upgrades using In-place updates & patch management using ADRs.
- Developed and documented network policies, procedures and standards to manage firewall rules & AV exception.
- Maximized system availability through development and testing of contingency plans using SQL server reporting services & custom reports in SCCM.
- Resolved issues related to MECM upgrades & hierarchy management.
- Resolved SCCM high availability issues with expertise in resolving Database replication issues in Standard & clustered database scenarios.
- Provided solutions for CMG setup, Migration & CMG App enrolment issues as SME.
- Provided solutions for cloud attach & co-management setup & enrolment related issues as SME.
Live Sound Engineer
Wizcraft
01.2017 - 08.2020
- Separated instruments, vocals and peripheral sounds and mixed during post-production stage.
- Collaborated with producers and performers to determine and achieve desired sound for productions.
- Prepared for recording sessions by selecting and setting up microphones.
- Regulated volume level and sound quality during recording sessions.
- Set up and broke down sound board, speakers, microphones and ear buds at each event.
- Operated sound consoles and managed audio content through effective mixing and editing.
- Checked all technical equipment to make sure it was functioning properly and performed troubleshooting to alleviate issues.
- Maintained working knowledge of flying and stacking speaker systems and digital and analog mixing systems.
- Recorded speech and music in digital formats.
- Mixed and mastered vocal arrangements and music compositions,, and optimized songs, and albums.
- Performed sound quality checks and front-of-house mixing to maintain company sound system.
- Set up and tested equipment prior to events, broadcasts, and recordings.
Active Directory Administrator
KonceptnDesigns
01.2018 - 01.2020
- Performed software installations and OS upgrades to support layered software packages.
- Implemented standard software and hardware to promote server data integrity.
- Resolved network issues and equipment and software troubleshooting queries to maintain data accessibility.
- Provided technical interpretation regarding network, software, configuration and architecture oversight.
- Created and administered profiles and accounts, also maintaining systems documentation.
- Orchestrated integration and communication of software upgrades.
- Performed software installations and upgrades to UNIX or Windows operating systems.
- Developed modification program to determine compatibility with various software.
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Integrated and updated software products to boost system compatibility.
- Configured and tested Windows Server operating systems with roles features.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
Technical Support Engineer
Sutherland Global Services
06.2016 - 11.2017
- Served as primary point of contact for support relating to owned solutions and products.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Documented faults and bugs for referral to development staff for use in updates.
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Designed tailored engineering solutions for customers based upon key requirements.
- Gathered trend data from customer calls and interactions.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Researched new tactics to better hone responses and shorten remediation times.
- Performed root cause analysis of reported issues to enact corrections.
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
Punjab Technical University
08.2010 - 05.2015
Associate of Science - Sound Engineering
School of Audio Engineering, SAE
03.2015 - 03.2017
Skills
MECM Intune Administration
Workstations & Servers management
OSD & Compliance management
Powershell Vbscript Automation
SQL
Patch management & Software distribution
SCCM Intune Co-Management
Cloud attach SCCM
WSUS
MDT
Azure
Microsoft Entra / Azure AD
Packaging & Apps deployment
WMI
Certification
Azure Fundamentals AZ 900
Interests
Timeline
Azure Fundamentals AZ 900
08-2022
Active Directory Administrator
KonceptnDesigns
01.2018 - 01.2020
Live Sound Engineer
Wizcraft
01.2017 - 08.2020
Technical Support Engineer
Sutherland Global Services
06.2016 - 11.2017
Embedded systems design
06-2016
Associate of Science - Sound Engineering
School of Audio Engineering, SAE
03.2015 - 03.2017
Bachelor of Science - Electrical, Electronics And Communications Engineering
Punjab Technical University
08.2010 - 05.2015
MECM/Intune Administrator Support
Concentrix
2 2021 - 06.2024
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