Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Timeline
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Gouri Kulkarni

Bengaluru

Summary

Results-driven IT Developer with over 6 years of experience at Novo Nordisk, specializing in Veeva CRM and Salesforce administration. Proven expertise in problem management and change management, coupled with strong interpersonal skills. Successfully enhanced application performance and delivered technical solutions, ensuring seamless data integration and user satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

IT Developer II

Novo Nordisk
01.2022 - Current
  • Overall 6+ years of experience in Healthcare, Life science and Biopharm industry.
  • Overall has 3+ years of experience on Veeva CRM, Salesforce Admin and Javelin Application.
  • Expertise in system administration, Configurations, maintenance and support applications like Veeva CRM.
  • Extensive Experience on Salesforce custom objects, Custom fields, flows, validation rules, custom reports and dashboards.
  • Brief knowledge about Veeva vault and Promo mats as these being and integrated system with Veeva CRM for Approved emails and CLM presentations.
  • Working as Business Analyst mainly working on application enhancement and Maintenance of Javelin Application and Veeva CRM that is mainly involves employee information, product information and Sales interaction data.
  • Experience in creating Profiles, Sharing settings, Email templates, Page Layouts, Approval workflows, Custom formula Fields, Users management, product management and Permission set Management.
  • Extensive experience as analyst involving in analysis, Design and implementation of project requirements through requirement gathering and functional specifications, preparation of use cases and data modeling.
  • Possesses strong interpersonal skills, the ability to direct interact with customers and strong communication skills and presentation skills, handling team in onshore-offshore model.
  • Highly motivated with the ability to work independently or as an integral part of the team and committed to highest levels of professional and personal excellence.
  • Experience in customizing and functional understanding of standard objects like Accounts, contacts products, Surveys, events management etc.
  • Being Business Analyst able to convert the business needs to technical solutions and delivering the requirements on time.
  • Expertise in ITIL process having working experience on Service Portfolio Management, Incident Management and Change Management, Problem Management and Release Management.
  • SaFe Certified and following SaFe Agile principles in managing the System.

Data Analyst

Merck
07.2018 - 01.2022
  • Working as an Application Analyst on application enhancement and maintenance of Discoverant/SIMCA/Pipeline Pilot applications (Mainly involves working on Clinical data) used in the Life Science and HealthCare Industry.
  • Discoverant Application being connected to various data sources such as MES, LIMS we use Informatica ETL tool to Migrate the data from source database to target database.
  • Expertise in ITIL process having working experience on Service Portfolio Management, Incident Management and Change Management, Problem Management and Release Management.
  • Have experience working with Oracle database thereby creating procedures, views etc. for the data update and to fetch the data from various real time manufacturing Data sources.
  • Expertise in RFC process with detailed knowledge on change delivery documents like IQP,IQR and FITs. (Documentum Tool Used: CARA).
  • Having worked with Pharma/LS clients on GxP (GMP, GDP) environments, have developed expertise in IT change management, IT Qualification and Validation processes, 21 CFR Part 11.
  • Experience on fixing up the bugs and troubleshooting the issue related to application such as data unavailability, Unable to reach the Application server, fixing up the issues related to duplicate data.
  • To get the reports for Incident and Service request have experience on Tableau and Power BI to display the monthly reports.
  • Have brief knowledge about AWS and Microsoft Azure services.

Education

BE - computer science and information Science

BV Bhommaraddi College of Engineering and Technology
01.2018

Skills

  • ServiceNow
  • Problem Management
  • Change Management
  • HPSM
  • Active Directory Services
  • Oracle SQL Developer
  • JIRA
  • Salesforce Inspector
  • Veeva CRM
  • Salesforce Admin

Certification

  • Salesforce AI associate Certification
  • Salesforce fundamental training and certification
  • SaFe Certified

Languages

  • Hindi
  • English
  • Kannada

Personal Information

  • Gender: Female
  • Marital Status: Married

Timeline

IT Developer II

Novo Nordisk
01.2022 - Current

Data Analyst

Merck
07.2018 - 01.2022

BE - computer science and information Science

BV Bhommaraddi College of Engineering and Technology

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Gouri Kulkarni