Vijayalaxmi S A
Salesforce | ServiceMax | Veeva Developer
Bangalore,Karnataka
Summary
Seasoned Salesforce/ServiceMax/Veeva Developer with 9+ years of experience designing, building, and optimizing CRM solutions across diverse industries. Proven expertise in Salesforce customization, ServiceMax implementations, and Veeva applications, with demonstrated success in technical requirement analysis, solution design, impact analysis, bug fixing, deployment, and integration of external systems like SAP and CDM. Experienced in collaborating with international teams, including multiple requirement-gathering trips to Paris, France, for UAT testing and bug-fixing projects.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
IT Developer II
Novo Nordisk
Bangalore
11.2022 - Current
- Veeva Expertise: Designed and configured Veeva applications to support business needs, including custom dashboards for tracking attendees, budgets, and catalogs
- Salesforce Integration Architect: Developed and implemented supply chain RIO integration for case management, connecting Salesforce with SAP and conduit servers to automate data fetching and processing
- Custom Application Development: Built a mid-POA app for managers, enabling streamlined territory reassignment based on zip code combinations
- CDM Integration Specialist: Integrated Customer Data Management (CDM) using LWC components to parse JSON data, enhancing visualization and reporting accuracy
Application Expert
SKF
Bangalore
05.2022 - 11.2022
- Sprint Delivery Leadership: Led the development and resolution of business stories and incidents in each sprint cycle
- Purchase Requisition Implementation: Integrated purchase requisition processes by interfacing Salesforce with legacy systems
- Code Review & Production Support: Provided technical oversight, conducting thorough code reviews and optimizing production support strategies
- Deployment Management: Managed deployments using Gearset and Azure DevOps, ensuring stability and efficiency in releases
Platform Developer
Cardinal Health
Bangalore
05.2020 - 04.2022
- End-to-End Functionality: Delivered full integration for Biscom Fax service, eliminating middleware and optimizing data communication
- PDF Consolidation: Designed document merging tools in Salesforce using REST APIs and platform events, improving document handling efficiency
- Deployment Expertise: Used SourceTree and Azure DevOps for streamlined deployments and code management
Senior Technical Analyst
Schneider Electric
Bangalore
04.2019 - 04.2020
- International Collaboration: Traveled to Paris, France 4 times for requirements gathering, UAT testing, and bug fixing, ensuring seamless project execution and successful deployment
- ServiceMax Optimization: Configured SFM layouts, timesheets, and intervention reports, enhancing data processing and report generation
- Reusable Components: Developed LWC Smart List components, boosting system health and reducing resource utilization
- Offline Tools: Improved productivity for field users with enhanced Go App functionalities and automated mobile activity spaces
Technical Analyst
Schneider Electric
Bangalore
04.2017 - 05.2019
- Community Migration: Refactored partner communities from Classic to Lightning for improved user experience
- Integration Specialist: Connected Salesforce with SAP/Oracle, creating batch processes to automate work order closure after billing completion
Graduate Engineering Trainee
Schneider Electric
Bangalore
07.2015 - 04.2017
- Workflow Automation: Created workflows, approval processes, and validation rules to support scalable business operations
- ServiceMax Configuration: Developed DC (Download Criteria), ADC, and service intervention reports to improve data accuracy and technician productivity
PHP Intern
Snyxius Technology
Bangalore
01.2015 - 07.2015
- Gained foundational experience in PHP and front-end development, contributing to small-scale projects and assisting in team deliverables
Education
Bachelor's Degree - Computer Science & Engineering (CSE)
SDMIT
Dakshina Kannada 09.2010 - 06.2014
Skills
Salesforce Development
Salesforce administration
ServiceMax
SOQL
Lightning components
Field Service Lightning
Veeva Applications
REST API Development
Process Automation
Apex development
Platform app builder
Data migration
HTML and CSS
Certification
Salesforce Certified Platform Developer I (PDI)
Accomplishments
- International collaboration: Traveled to Paris, France 4 times for requirements gathering, UAT testing, and bug fixing while working for Schneider Electric, ensuring smooth project execution and alignment with business objectives.
- Spearheaded the integration of SAP and CDM systems with Salesforce, automating weekly data processing and improving system efficiency by 30%.
- Designed and implemented event management dashboards within Veeva, optimizing attendee tracking and engagement for large-scale business events.
- Enhanced field service productivity by designing and configuring ServiceMax mobile tools, achieving a 25% reduction in technician task completion times.
- Created reusable LWC components, improving system health and performance across enterprise applications.
Trailhead Profile
https://trailblazer.me/id/vijsa
Tools And Technologies
VS Code, GitHub, Workbench, Bitbucket, AutoRabbit, Azure DevOps, Apex, SOQL, JavaScript, HTML, CSS, LWC, Aura
Timeline
IT Developer II
Novo Nordisk
11.2022 - Current
Application Expert
SKF
05.2022 - 11.2022
Platform Developer
Cardinal Health
05.2020 - 04.2022
Senior Technical Analyst
Schneider Electric
04.2019 - 04.2020
Technical Analyst
Schneider Electric
04.2017 - 05.2019
Graduate Engineering Trainee
Schneider Electric
07.2015 - 04.2017
PHP Intern
Snyxius Technology
01.2015 - 07.2015
Bachelor's Degree - Computer Science & Engineering (CSE)
SDMIT
09.2010 - 06.2014