Gouri Mahajan
Summary
I would like to be a part of a company, which is dynamic, has high moral, encourages employee’s creativity and helps them in shaping up their career by adding ethical values. I would like to use my diploma concepts and creativity for achieving the company’s goals and delivering my best.
Overview
11
11
years of professional experience
Work History
Analyst
HCL Technologies
Nagpur
08.2022 - Current
- As an analyst, i provide L1 troubleshooting, which includes password resets, software deployment, etc.
- Experienced in working on calls, chat, and tickets.
- I worked on P3 and P4 tickets.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
Administration Officer
PIX Transmission
08.2020 - 03.2021
- File and maintain records
- Worked as Administration officer wherein learnt to make AMC Bills, work on excel, Data handling, handling calls, Ticket bookings, appointment bookings for Directors
- Schedule appointments and maintain and update appointment calendars
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Operate telephone to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
Project Assistant
National Environmental Engineering Research Institute
10.2017 - 08.2020
- Manage and maintain executives' schedules
- Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software
- Greet visitors and determine whether they should be given access to specific individuals
- Compile, transcribe, and distribute minutes of meetings
- Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work
- Make travel arrangements for executives
Customer Service Associate
Altius
06.2015 - 07.2017
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
Guest Delight Executive
Dominos Pizza
06.2014 - 12.2014
- Take and prepare to-go orders
- Plan parties or other special events and services
- Provide guests with menu
- Hire, train, and supervise food and beverage service staff
- Greet guests and seat them at tables or in waiting areas
- Answer telephone calls and respond to inquiries or transfer calls
Education
Diploma in Computer Management -
Shri Datta Meghe Polytechnic
Nagpur01.2015
Higher Secondary Education -
Patwardhan High School
Nagpur01.2012
Secondary Education -
Pandit Baccharaj Vyas Vidyalaya
Nagpur01.2008
Bachelor of Arts -
Vasantrao Naik Institute of Arts & Home Science
NagpurSkills
- L1 troubleshooting
- Software deployment
- Ticket management
- Data analysis
- Technical support
- Customer service
Languages
Marathi
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Affiliations
- Best performer at Altius
Personal Information
- Spouse : Shrikant Mahajan
- Date of Birth: 18th September 1993
- Marital Status: Married
- Address : Flat no 201, 2nd floor, Raghuram Apartment ,East Narkesari Layout, Jaiprakash Nagar, Nagpur - 440025
Disclaimer
I hereby affirm that the above information in this document is accurate & true to the best of my knowledge.
Timeline
Analyst
HCL Technologies
08.2022 - Current
Administration Officer
PIX Transmission
08.2020 - 03.2021
Project Assistant
National Environmental Engineering Research Institute
10.2017 - 08.2020
Customer Service Associate
Altius
06.2015 - 07.2017
Guest Delight Executive
Dominos Pizza
06.2014 - 12.2014
Diploma in Computer Management -
Shri Datta Meghe Polytechnic
Higher Secondary Education -
Patwardhan High School
Secondary Education -
Pandit Baccharaj Vyas Vidyalaya
Bachelor of Arts -
Vasantrao Naik Institute of Arts & Home Science
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