Gouse Nadageri
Goa
Summary
Reservation Officer experienced in managing booking systems and enhancing customer service. Achieved customer satisfaction through effective communication and rapid issue resolution. Strategic Purchase Manager recognized for high productivity and efficiency in vendor negotiations, inventory management, and cost reduction initiatives, driving procurement processes through strong leadership and problem-solving skills.
Overview
6
6
Languages
7
7
years of professional experience
Work History
Purchase Manager
Modern Mark
Colombo
06.2025 - 05.2026
- Managed purchasing strategies for various product categories at Modern Mark.
- Worked closely with other departments to ensure that purchased items meet their requirements.
- Performed price comparisons among different vendors in order to get the best value for money.
- Coordinated communication between departments regarding product availability, delivery dates and related issues.
- Collaborated with cross-functional teams to forecast inventory needs accurately.
- Negotiated best rates, contracts, and credit terms to ensure cost savings without compromising quality
Reservation Officer
Otium Casino
Batumi
06.2023 - 12.2024
- Coordinated hotel reservations for casino guests, confirming.
- Coordinated hotel reservations for casino guests, confirming details to enhance customer satisfaction.
- Secured accommodations for casino guests through proactive booking of hard blocks, ensuring availability during peak times.
- Assisted guests with inquiries regarding room availability, amenities, and special offers to enhance their booking experience.
- Compiled weekly expense reports for casino guests, verifying charges with hotel accounts team to ensure accurate billing.
- Maintained 24/7 availability for urgent booking requests from guests.
- Monitored inventory levels to avoid overbooking, ensuring a smooth operation within the reservations department.
- Monitored and responded to emails promptly to facilitate effective communication.
- Submitted expense reports to casino accounts department for accurate guest agent billing.
Billing Clerk
V.M. Salgoancar Hospital
Goa
03.2021 - 06.2023
- Processed patient billing and insurance claims, ensuring timely payments and reducing discrepancies.
- Processed customer payments through cash, credit cards, and checks, ensuring transaction accuracy.
- Reviewed invoices and requisitions for accuracy, resolving errors prior to processing.
- Maintained comprehensive financial transaction records, ensuring compliance with hospital policies and regulations.
- Reviewed invoices and requisitions for accuracy, correcting errors before processing to maintain compliance.
- Investigated and resolved billing disputes, improving resolution times and strengthening customer relations.
- Assisted in training new staff on billing procedures and software, enhancing departmental productivity.
- Prepared and distributed invoices according to contract terms for prompt customer payments.
Waiter Assistant
The Hotel Crown Goa
Goa
06.2019 - 11.2020
- Supported servers in food and beverage delivery, contributing to seamless guest experiences.
- Delivered food and drinks to tables promptly, ensuring accurate fulfillment of customer orders.
- Addressed guest inquiries and requests promptly, fostering positive dining experiences.
- Assisted in managing reservations and guest seating arrangements to maximize dining capacity.
- Responded to guest inquiries and requests promptly to enhance overall dining experience.
- Coordinated with kitchen staff to ensure timely delivery of orders and accurate menu descriptions.
- Suggested menu items and related beverages matching guest preferences.
- Polished glassware, cutlery, china and flatware and stored accordingly.
- Ensured cleanliness and hygiene in dining and kitchen areas, upholding health and safety standards.
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
- Processed customer transactions efficiently, handling cash, card payments, and vouchers without discrepancies.
- Maintained accurate records of daily transactions, balancing cash drawer at the end of shifts to verify all sales.
Education
Diploma of Higher Education - Hospitality Management
Himalayan Garhwal Univercity
Goa, IndiaCertificate of Higher Education - Higher Secondary
Government Higher Secondary Baina
Goa, IndiaSkills
- Supply chain management
- Strategic sourcing
- Cost analysis
- Cost management
- Vendor negotiation
- Customer relationship management
- Client engagement
- Team collaboration
- Multitasking efficiency
- Reservation coordination
- Effective communication
- Language proficiency
- Relationship building
- Patience and friendliness
Hobbies and Interests
- Passionate about home cooking and preparing meals for family and friends
- Excel at networking, building relationships, and engaging with diverse individuals
- Active participant in volleyball and badminton, reflecting teamwork and coordination
- Enthusiastic about coastal environments with experience in outdoor and beach upkeep
Personal Information
- Date of Birth: 03/16/00
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Languages
Hindi
First Language
English
Proficient
C2
Georgian
Elementary
A2
Marathi
Intermediate
B1
Kannada
Upper Intermediate
B2
Konkani
Proficient
C2
Timeline
Purchase Manager
Modern Mark
06.2025 - 05.2026
Reservation Officer
Otium Casino
06.2023 - 12.2024
Billing Clerk
V.M. Salgoancar Hospital
03.2021 - 06.2023
Waiter Assistant
The Hotel Crown Goa
06.2019 - 11.2020
Diploma of Higher Education - Hospitality Management
Himalayan Garhwal Univercity
Certificate of Higher Education - Higher Secondary
Government Higher Secondary Baina