Gouse Nadageri
Modern Mark
Goa
6
Languages
7
years of professional experience
Reservation Officer experienced in managing booking systems and enhancing customer service. Achieved customer satisfaction through effective communication and rapid issue resolution. Strategic Purchase Manager recognized for high productivity and efficiency in vendor negotiations, inventory management, and cost reduction initiatives, driving procurement processes through strong leadership and problem-solving skills.
Work History
Purchase Manager
11 Months- Managed purchasing strategies for various product categories at Modern Mark.
- Worked closely with other departments to ensure that purchased items meet their requirements.
- Performed price comparisons among different vendors in order to get the best value for money.
- Coordinated communication between departments regarding product availability, delivery dates and related issues.
- Collaborated with cross-functional teams to forecast inventory needs accurately.
- Negotiated best rates, contracts, and credit terms to ensure cost savings without compromising quality
Reservation Officer
1 Year 6 Months- Coordinated hotel reservations for casino guests, confirming.
- Coordinated hotel reservations for casino guests, confirming details to enhance customer satisfaction.
- Secured accommodations for casino guests through proactive booking of hard blocks, ensuring availability during peak times.
- Assisted guests with inquiries regarding room availability, amenities, and special offers to enhance their booking experience.
- Compiled weekly expense reports for casino guests, verifying charges with hotel accounts team to ensure accurate billing.
- Maintained 24/7 availability for urgent booking requests from guests.
- Monitored inventory levels to avoid overbooking, ensuring a smooth operation within the reservations department.
- Monitored and responded to emails promptly to facilitate effective communication.
- Submitted expense reports to casino accounts department for accurate guest agent billing.
Billing Clerk
2 Years 3 Months- Processed patient billing and insurance claims, ensuring timely payments and reducing discrepancies.
- Processed customer payments through cash, credit cards, and checks, ensuring transaction accuracy.
- Reviewed invoices and requisitions for accuracy, resolving errors prior to processing.
- Maintained comprehensive financial transaction records, ensuring compliance with hospital policies and regulations.
- Reviewed invoices and requisitions for accuracy, correcting errors before processing to maintain compliance.
- Investigated and resolved billing disputes, improving resolution times and strengthening customer relations.
- Assisted in training new staff on billing procedures and software, enhancing departmental productivity.
- Prepared and distributed invoices according to contract terms for prompt customer payments.
Waiter Assistant
1 Year 5 Months- Supported servers in food and beverage delivery, contributing to seamless guest experiences.
- Delivered food and drinks to tables promptly, ensuring accurate fulfillment of customer orders.
- Addressed guest inquiries and requests promptly, fostering positive dining experiences.
- Assisted in managing reservations and guest seating arrangements to maximize dining capacity.
- Responded to guest inquiries and requests promptly to enhance overall dining experience.
- Coordinated with kitchen staff to ensure timely delivery of orders and accurate menu descriptions.
- Suggested menu items and related beverages matching guest preferences.
- Polished glassware, cutlery, china and flatware and stored accordingly.
- Ensured cleanliness and hygiene in dining and kitchen areas, upholding health and safety standards.
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
- Processed customer transactions efficiently, handling cash, card payments, and vouchers without discrepancies.
- Maintained accurate records of daily transactions, balancing cash drawer at the end of shifts to verify all sales.
Education
Diploma of Higher Education - Hospitality Management
Certificate of Higher Education - Higher Secondary
Skills
Supply chain management
Strategic sourcing
Cost analysis
Cost management
Vendor negotiation
Customer relationship management
Client engagement
Team collaboration
Multitasking efficiency
Reservation coordination
Effective communication
Language proficiency
Relationship building
Patience and friendliness
Hobbies and Interests
- Passionate about home cooking and preparing meals for family and friends
- Excel at networking, building relationships, and engaging with diverse individuals
- Active participant in volleyball and badminton, reflecting teamwork and coordination
- Enthusiastic about coastal environments with experience in outdoor and beach upkeep
Personal Information
- Date of Birth: 03/16/00
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Languages
Hindi
First Language
English
C2
Proficient
Georgian
A2
Elementary
Marathi
B1
Intermediate
Kannada
B2
Upper Intermediate
Konkani
C2
Proficient
Timeline
Purchase Manager
Modern Mark
06.2025 - 05.2026Read More
Reservation Officer
Otium Casino
06.2023 - 12.2024Read More
Billing Clerk
V.M. Salgoancar Hospital
03.2021 - 06.2023Read More
Waiter Assistant
The Hotel Crown Goa
06.2019 - 11.2020Read More
Himalayan Garhwal Univercity
Diploma of Higher Education from Hospitality Management
01.2020Read More
Government Higher Secondary Baina
Certificate of Higher Education from Higher Secondary
01.2018Read More