Gousiya Azeema P
Bangalore
Summary
I look forward to work in Domestic BPO Industry. I would like to work in a challenging and progressive environment that inspires creative thinking and where my Managerial and technical skills, which can be utilized to impress and contribute to the organization's success
.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Escalation desk officer
Myntra
Bangalore
09.2021 - Current
- Answered telephone calls in a polite manner transferring them to the relevant team member when necessary.
- Assisted with the organization of meetings, conferences and events by providing administrative support as required.
- Drafted routine correspondence, memos and other documents as requested by senior management.
QUIKR INDIA PVT LTD
06.2022 - 12.2022
Customer Service Representative
Iengiger( 3 rd party) of OLA
Bangalore
01.2020 - 08.2021
- Implemented innovative methods for streamlining the customer service process.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Senior Customer Support Representative
Ani technologies Pvt LTD ( got lay off in corona)
Bangalore
12.2017 - 12.2019
Sales Associate
Quickr
Bangalore
01.2015 - 12.2016
- Handled customer complaints in a professional manner.
- Processed credit card transactions quickly and securely.
Customer Care Executive
SERCO
Bangalore
03.2014 - 10.2014
Education
Board of Intermediate - Pcmb
St John's School
Bangalore 03.2011 - 09.2013
Skills
- Able to handle a team
- Well Disciplined & time punctuality
- Willingness to learn and ability to work hard
- Self Confidence
- Willing to learn new things
- Work under pressure and achive with assigned targets
Disclaimer
I do hereby confirm that the information given above is true to the best of my knowledge.
Languages
- English
- Kannada
- Hindi
- Telugu
Personal Information
- Father's Name: P Ghouse(late).
- Date of Birth: 05/31/1994.
- Marital Status: Married.
Languages
English
Advanced
C1
Timeline
QUIKR INDIA PVT LTD
06.2022 - 12.2022
Escalation desk officer
Myntra
09.2021 - Current
Customer Service Representative
Iengiger( 3 rd party) of OLA
01.2020 - 08.2021
Senior Customer Support Representative
Ani technologies Pvt LTD ( got lay off in corona)
12.2017 - 12.2019
Sales Associate
Quickr
01.2015 - 12.2016
Customer Care Executive
SERCO
03.2014 - 10.2014
Board of Intermediate - Pcmb
St John's School
03.2011 - 09.2013