Goutam Kumar
Bengaluru
Summary
Results-driven mechanical engineer with 3 years of experience in BPO gaming troubleshooting, market research, and client feedback management. Demonstrated adaptability in applying technical knowledge to diverse roles, supported by a strong foundation in engineering principles and project management. Proven analytical skills enhance problem-solving capabilities in cross-functional environments.
Overview
2
2
years of professional experience
Work History
BPO Executive - Gaming Troubleshooting
Dream11
Bengaluru
01.2024 - 05.2025
- Provided real-time customer support for gaming applications, troubleshooting user issues and escalating bugs to enhance player satisfaction.
- Worked closely with the tech team to resolve recurring gameplay and technical bugs, improving user experience by 25%.
- Developed troubleshooting guides and process documents, streamlining issue resolution and enabling quicker responses.
Market Research & Recovery Associate
Beerout Market Research
Bengaluru
03.2023 - 10.2023
- Collected and analysed customer feedback from quick-commerce and food platforms to identify areas for improvement.
- Coordinated with vendors and logistics teams to resolve service issues, enhancing delivery performance.
- Executed recovery operations for delayed food and e-commerce deliveries to ensure customer satisfaction.
Education
Bachelor of Technology - Mechanical Engineering
Gandhi institute of engineering & technology
Gunupur, India01-2019
10th & 12th - Pure Science
Sri Prakash Vidhya Niketan
Payakaraopeta, India01-2015
Skills
- Technical Support & Troubleshooting
- Gameplay Analysis
- SQL
- Python
- Market Research & Analysis
- Customer Feedback Handling
- MS Office
- Communication & Collaboration
Timeline
BPO Executive - Gaming Troubleshooting
Dream11
01.2024 - 05.2025
Market Research & Recovery Associate
Beerout Market Research
03.2023 - 10.2023
Bachelor of Technology - Mechanical Engineering
Gandhi institute of engineering & technology
10th & 12th - Pure Science
Sri Prakash Vidhya Niketan