Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Goutam Soner

Goutam Soner

Bengaluru

Summary

Seasoned Finance and Billing Leader with 16+ years of progressive experience in global accounts receivable, credit management, collections, and billing operations across multiple industries. Proven track record in reducing DSO, managing Order to Cash teams with global scope, and partnering cross-functionally to optimize efficiency and improve stakeholder satisfaction. Strong acumen in KPI tracking, audit compliance, talent development, and process optimization

Overview

19
19
years of professional experience
1
1
Certification

Work History

General Finance Senior Manager

Telus Digital
Bengaluru
10.2023 - Current
  • Achieved 20% reduction in Days Sales Outstanding (DSO) for $250M global accounts receivable portfolio through policy enhancements and automation initiatives.
  • Developed and enforced global credit and collections policies, significantly reducing annual bad debt.
  • Conducted detailed internal accounts receivable aging and trend analysis, providing actionable insights for senior leadership decision-making.
  • Spearheaded creation of Key Performance Indicator (KPI) dashboards, driving 25% year-over-year process efficiency increase.
  • Collaborated with cross-functional teams to align collections efforts and resolve high-level escalations effectively.
  • Ensured compliance with Sarbanes-Oxley (SOX) requirements, managing documentation and reporting processes for billing and collections.
  • Mentored and developed high-potential finance team members, leading performance reviews and succession planning initiatives.

Deputy Manager

Oracle India
Bengaluru
05.2017 - 10.2023
  • Spearheaded global customer data operations, ensuring effective management across regions.
  • Executed platform transition from Oracle GSI to Oracle Fusion, improving operational efficiency.
  • Conducted root cause analysis and collaborated with stakeholders to decrease billing disputes.
  • Standardized dispute management procedures, achieving consistent and efficient resolution practices.
  • Performed comprehensive business reviews and trend analyses, presenting insights to senior executives.
  • Influenced strategic policy changes through data-driven presentations to leadership.
  • Enhanced process improvement initiatives by fostering collaboration among key stakeholders.
  • Led successful implementation of major system transitions, optimizing overall performance.

Assistant Manager

Genpact India
Hyderabad, Kolkata
08.2009 - 04.2017
  • Oversaw cash application and order release processes, maintaining receivables below 2% past-due threshold.
  • Implemented process improvements to streamline unapplied cash workflows and enhance reconciliation accuracy.
  • Led weekly and monthly business review calls, presenting key performance metrics for continuous improvement.
  • Ensured audit preparedness through diligent oversight of internal controls and accounts receivable documentation.

Senior Customer Care Executive

IBM Daksh
Kolkata
01.2007 - 08.2009
  • Resolved customer issues promptly, consistently meeting target Average Handling Times (AHTs).
  • Mentored new team members to streamline onboarding and enhance professional development.
  • Implemented process improvements to optimize daily call operations and improve client interactions.

Education

Bachelor of Commerce - Accounting And Finance

University of Burdwan
Burdwan, West Bengal
06-2001

Skills

  • Customer and stakeholder engagement
  • Team leadership and succession planning
  • Credit risk management
  • Dispute resolution and analysis
  • Order to cash expertise
  • Strategic planning and decision-making
  • Business transition management
  • Technological proficiency (Oracle Fusion, SAP)

Certification

  • PMP Trained

Languages

English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Bengali
Native
Native

Timeline

General Finance Senior Manager

Telus Digital
10.2023 - Current

Deputy Manager

Oracle India
05.2017 - 10.2023

Assistant Manager

Genpact India
08.2009 - 04.2017

Senior Customer Care Executive

IBM Daksh
01.2007 - 08.2009

Bachelor of Commerce - Accounting And Finance

University of Burdwan

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Goutam Soner