Mahesh Goutha
Hyderabad
Summary
With more than 13years 7 months of prominent exposure in a Work force management and also Generating reports coped with sound analytical skills’ Accenture Solutions Pvt Ltd has helped me progress in my path of interest. I look forward to further increase the exposure and knowledge with energetic attitude and focused approach. I look to contribute towards my company’s development and progress.
Overview
14
14
years of professional experience
Work History
Invoice Lead (WFM, Reporting & Headcount)
Accenture Solutions
05.2018 - Current
- Supporting to the operational Centre’s for multilocation to provide high quality service by ensuring high quality scheduling, rostering, Client invoice billing, (Efficiency and effectiveness) reporting and modelling of current and future forecasts, ensuring the most effective use of its workforce against key performance metrics.
- Lead a team of WFM specialists to optimize BPO workforce operations across 7000 head count departments, ensuring optimal staffing levels and adherence to forecasted volumes.
- Analyze historical data to project future staffing needs and provide actionable recommendations to senior management.
- Prepare and present detailed reports on performance metrics, including service levels, occupancy, and productivity trends.
- Coordinated with HR and Operations to plan for upcoming recruitment, training-back fill and Headcount and gender bifurcation’s plan and recruitment.
- Generated daily, weekly, and monthly reports on key performance metrics for review by senior management & account leadership.
- Provide training and support to junior WFM team members to enhance skill sets and productivity.
- Analyze the impact of volume, AHT and shrinkage on staffing requirement.
- Generated weekly/ Monthly invoice to the client with 100% accuracy.
- Providing insights to the top-Management on under and over delivery HC and hours.
- Schedule billing confirmation and generation of reports for multiple projects.
- Maintain operational forecast variance to plan.
- Currently Billing Specialist, I am the one responsible for managing the end-to-end billing process. This included generating invoices, verifying accuracy, and ensuring timely delivery to clients.
- Advise on staffing needs and performance issues impacting service levels to the WFM lead in a timely manner.
- Analyze staffing plans and ensure that the delivery locations are appropriately staffed based on client requirement and internal capacity plan numbers.
- Assist Service Leads with forecasting and capacity planning process through monthly discussion and graphical analysis of volumes, AHT and volume, Throughput drivers.
- Work within multidisciplinary teams across both Accenture teams and client teams to execute project deliverables.
- Communicate and celebrate success and achievement.
- Outstanding results in driving large teams in achieving organizational Goals and Objectives.
- Highly experienced on delivering reports on time to high level management.
- Proven Capabilities of leveraging opportunities to automate the processes bridge the gaps and eliminate Manual reports basis of technology with Advanced excel formulas, AWS, Erlang, power apps.
- Outstanding results in driving large teams in achieving organizational Goals and Objectives.
- Highly experienced delivering and accepting ad hoc reports the BPO work environment to systematically address the day-to-day Process/Operations management request’s.
- Proven Capabilities of leveraging opportunities to automate the processes bridge the gaps and eliminate redundant processes (Waste).
- Track-record of driving large teams in achieving the desired KPIs such as Client SLAs including the productivity and quality goals.
- Awards: Star of the month award’s, Beast Team Lead award’s, A Team Award, Rockstar Award, Core champion award’s, business excellence award’s.
Senior MIS Analyst
DST Worldwide services
05.2013 - 01.2018
- The job involves generating reports hours base and send to the respective clients with 100% quality and also on day-to-day basis, interactive with onshore team and internal management to get inputs and process for as per manager’s requirement.
- Worked ad hoc task for onshore & offshore requirement.
- Maintain Trackers for individual Region wise daily, weekly & Monthly user production report.
- Preparing Monthly/quarterly MIS reports and sending reports as per the management requirement.
- Monthly and weekly client invoice billing & reconciliation of working hours against the time sheet.
- RUS % (Resource utilization).
- Follow-up fortnightly agronomy reports form onshore process wise reports tracking on Excel file.
- Weekly and Monthly production related reports & clarity hours and also included incentive reports.
- Presenting the PPT’s in some situations, workings in Excel Mostly used function in excel, V,-LOOKUP, PIVOT TABLE Etc.
- Prepare the Monthly user’s individual production and Quality reports.
- Maintain good relationship with onshore team and respective supervisor’s.
- Receiving and downloading data from different - different sources and formatting data using by EXCEL.
- Removing duplicate numbers from Data through Excel (Tools and formula).
- Coordinating with claims team in retrieval of claim files.
Business Analyst
Data HUB SOFTWARE INIDA PRIVATE LTD.
01.2012 - 01.2013
- Delivered Functional and User Acceptance Testing.
- Writing Business Requirement Specifications that successfully delivered necessary change in a manageable and non-intrusive way.
- Travelling to various locations in the Delhi and Pune to engage with multiple stakeholders across the company to ensure all processes and requirements were accurately defined.
- Implementation of new designs within the Business Operating Model.
- Involved in workshops / training / presentations.
- Assisting in the preparation of user and system test plans.
- Providing a link between the company, customer, the development team and any third-party regarding software functionality throughout the development cycle.
- Awards and Rewards: Received Spot awards for performing ad-hoc tasks, Received multiple appreciations from onshore and offshore for maintaining Accuracy performing task within the TAT, Received several time’s start of the Quarter from board of directors, Given Delta sigma ideas to organization.
Skills
- Microsoft Office
- Advance Excel
- WFM
- AWS
- Power Apps
- VBA basics
- Team player
- Workforce management
- Data analysis
- Reporting tools
- Invoice processing
- Capacity planning
- Performance metrics
- Client relationship management
- Resource utilization
- Project coordination
- Problem solving
- Team leadership
- Training and mentoring
- Continuous improvement
- Data management
Languages
- Telugu
- Hindi
- English
Personal Information
Date of Birth: 03/28/89
Place
Hyderabad, Telangana
Internship Research Project
Central Railway, Budget allocation on tracks and depreciation method, 06/01/12, 05/01/13
Timeline
Invoice Lead (WFM, Reporting & Headcount)
Accenture Solutions
05.2018 - Current
Senior MIS Analyst
DST Worldwide services
05.2013 - 01.2018
Business Analyst
Data HUB SOFTWARE INIDA PRIVATE LTD.
01.2012 - 01.2013