Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
GOUTHAM K S

GOUTHAM K S

Hatfield, Hertfordshire,United Kingdom

Summary

As a postgraduate student, I bring extensive experience in operations management, sales, and customer service across retail, food service, and e-commerce industries. Skilled in leading teams, achieving targets, optimizing processes, and ensuring exceptional customer experiences while maintaining compliance with quality and safety standards. Proven expertise in inventory management, staff training, and delivery operations to enhance efficiency and drive results.


Overview

2
2
years of professional experience
1
1
Certification

Work History

Sales Business Development Executive

Bata India Limited
Bangalore, India, IN
06.2022 - 06.2023
  • Sales & Customer Service: Delivered excellent customer experiences, promoted offers to achieve sales targets, and processed transactions efficiently using POS systems. Addressed customer inquiries and resolved complaints to ensure satisfaction.
  • Inventory & Store Management: Conducted stock checks, managed shipments, and maintained accurate merchandise records. Enhanced visual appeal through store displays and ensured compliance with company policies.

Store Supervisor - Operations

Domino's Pizza
Bangalore, India
04.2022 - 10.2022
  • Managed store operations, including billing, order packing, and food preparation, ensuring efficiency and accuracy.
  • Led and motivated team members to deliver exceptional customer service and meet performance targets.
  • Maintained quality standards and ensured compliance with safety and hygiene regulations.
  • Handled customer inquiries and resolved issues promptly to enhance satisfaction and loyalty.

Delivery Associate

Amazon
Bangalore, India
10.2021 - 04.2022
  • Ensured timely and accurate delivery of packages to customers, maintaining high service standards.
  • Managed delivery routes efficiently, optimizing time and fuel usage.
  • Handled customer inquiries and resolved delivery-related issues to ensure satisfaction.
  • Maintained accurate delivery records and reported issues to management promptly.

Store Supervisor

Reliance Fresh Supermarket
Bengaluru, India
03.2021 - 10.2021
  • Managed operations for grocery, dairy, food, and drink products, ensuring stock availability, quality, and proper placement.
  • Led a team to deliver excellent customer service, achieve sales targets, and maintain compliance with food safety regulations.
  • Handled inventory management, cash handling, and staff training to enhance operational efficiency and product knowledge.

Education

Bachelor of Engineering - Mechanical Engineering

Acharya Institute of Technology

High School Diploma - Science

MES Vidyasagar Prof. MPL Sastry PU College
India

Skills

  • Team Leadership & Management
  • Inventory Management
  • Customer Service
  • Sales & Target Achievement
  • Product Knowledge
  • Cash Handling & Billing
  • Store Operations & Maintenance
  • Time Management
  • Problem Resolution

Certification

  • AutoCAD & Solidworks - By Coursera

  • Computer Programming Language - By Learn Tube By Career Ninja

  • Machine learning - By 1Stop Techfest IIT BOMBAY

  • BIM 360 & Infra Works - By LinkedIn Learning

  • Microsoft project - By LinkedIn Learning

Timeline

Sales Business Development Executive

Bata India Limited
06.2022 - 06.2023

Store Supervisor - Operations

Domino's Pizza
04.2022 - 10.2022

Delivery Associate

Amazon
10.2021 - 04.2022

Store Supervisor

Reliance Fresh Supermarket
03.2021 - 10.2021
  • AutoCAD & Solidworks - By Coursera

  • Computer Programming Language - By Learn Tube By Career Ninja

  • Machine learning - By 1Stop Techfest IIT BOMBAY

  • BIM 360 & Infra Works - By LinkedIn Learning

  • Microsoft project - By LinkedIn Learning

Bachelor of Engineering - Mechanical Engineering

Acharya Institute of Technology

High School Diploma - Science

MES Vidyasagar Prof. MPL Sastry PU College
GOUTHAM K S