Goutham P

Dynamic professional with a proven track record at Amazon India, excelling in compliance assessments and risk management. Adept at enhancing service delivery and customer relationship management, I leverage strong investigative skills and effective communication to drive improvements and resolve complex issues efficiently.

• Reading articles related to Technology and Self Improvement.
• Reading novels, playing cricket during weekends.

Amazon: An Amazon Sr. Compliance associates ensure products on the platform meet legal and safety standards by reviewing information, classifying items, and following strict SOPs, often working with other teams to improve processes and protect customers from prohibited goods, like hazardous or illegal items, with roles focused on data analysis, process adherence, and mentorship

Reliance: QRC Management support, The basic element of QRC Management is about capturing all the inbound and outbound communication at one place like a CRM – Customer Relationship Management. QRC Management is all about labeling the communication as one of these three Query, Request or Complaint and then handling it with monitored Turn-Around Times. Once communication is categorized, identify the right team or department to address, and allocate the request to them. From the time it is assigned to the department, measure the quality and time taken for a completed response, define a turnaround time (TAT) for all three types of inbound and outbound communication, and monitor them through daily, weekly, and monthly reports. The quality of response can be improved by using template emails for intimations, reminders, and escalations Intimations are typically for customers, as well as for the allocated departments Whereas reminders and escalations help the management to closely monitor the turnaround times, providing support to customers by handling, following up on, and resolving telephonic queries, requests, and complaints in a timely manner, resolving customer queries, requests, and complaints within the given TAT, categorizing and recording customers' interactions as a query, request, or complaint, and coordinating with other departments to ensure that all pending queries and complaints are responded to in a timely and satisfactory manner

Cognizant : Core Logic-Mr. Cooper, the company analyzes information assets and data to provide clients with analytics and customized data services, the company also develops proprietary research and tracks current and historical trends in a number of categories, including consumer credit, capital markets, real estate, fraud, regulatory compliance, natural hazards, and disaster projections, providing tax information to the property owners, will make sure all the property taxes are paid on time for our clients, support to the owners on time when required on the tax information 

• Completed first level from Karate Budokan International.
• Runners up in the district leather ball cricket tournament.