GOUTHAM P

System Administrator

Hyderabad

Summary

IT Professional with 12 years of experience in Hardware & Networking. Proficient in installations, configurations and system performance monitoring. Skilled in managing enterprise IT infrastructure, AMC services, and ensuring smooth hardware/networking operations. Strong problem-solving abilities across Windows and Linux environments with a focus on network security.

Overview

Language

Certifications

years of professional experience

Work History

Hardware & Networking Specialist | AMC Services

Self-Employed

11.2023 - 01.2026

Delivered full-cycle hardware and networking services for SMBs and individuals
Provided AMC services for desktops, laptops, printers, and routers
Handled LAN/WAN setup, troubleshooting, and system upgrades
Managed service contracts and ensured client satisfaction
Configured and maintained network hardware, ensuring seamless connectivity and improved system performance.
Implemented security protocols to safeguard sensitive data, enhancing overall network integrity and reliability.
Troubleshot complex hardware issues, reducing downtime and enhancing operational efficiency for client systems.

IT Application Support – Banking Domain

Wipro Limited – ICICI Bank (ATMDC Project)

03.2023 - 10.2023

Provided application support using BASE24, SQL Server, and GGS
Monitored ATM transactions and network using ESQ Portal and EMS
Resolved ATM and application incidents in coordination with internal and vendor teams
Generated daily reports on performance and incidents

Systems & Network Administrator

GOCL Corporation Ltd

10.2012 - 03.2023

Maintained IT infrastructure, ensuring reliability of desktops, servers, and network devices.
Implemented security protocols and OS configurations (Windows/Linux)
Maintained LAN/WAN infrastructure and user support
Monitored system backups, antivirus, and hardware inventory
Install & upgrade the operating systems like windows XP,7,8,2010 and windows 11.
Outlook 2010, 2013 and 2016 and 2019 installation & One Drive configuration
Troubleshoot various network issues. Provide technical support to end users for hardware, software and network issues, including troubleshooting and resolving problems in a timely manner.
Troubleshoot Desktop/Laptop Hardware as well Network issues.
Basic troubleshooting in URLs checking by using network commands.
Monitoring event logs, server performance, disk space monitoring, process monitoring
Installation & configuration of network printer and local printers.
Providing production folder access to individual users and groups
Creation of user ID’s as per the process/ SR/ Helpdesk
Manage Local Area Network, Knowledge VPN setup for WFH users.
Configure and troubleshoot the Wi-Fi related problems in Laptop.
Maintain accurate records of IT inventory, System configurations, Network diagrams, and standard operating procedures.
Office 365 Installation and configuration, Knowledge on DHCP, DNS.
Create and configure mails in servers and user’s systems.
User management in Active Directory (like user creation & Modification)
Creation & Modification of user in Domain server and configure in user systems.
Creation of Share Folder in Domain server & mapping to client users.
Group policy management.
Install and Configure CC Camera’s in NVR
Maintain CC Camera’s Backup in NVR
BitLocker Encryption
Involved in the Maintenance & Technical Support of various AMC's.
SAP Client setup installation.
Basic knowledge about SAP (Like User Maintenance, PR creation and modification).
Zoom & Teams meeting id’s Creation and maintain VC meetings.
Wi-Fi Access points configuration with MAC binding.
Monitoring of Network on both locations (Corporate& Factory Location)
Coordinated with AMC service providers to resolve technical issues and maintain service standards.
Managing backup server for the taking care of user files & outlook files data backup.
Demonstrated basic knowledge of firewall maintenance tasks.
Led the implementation of network security measures, enhancing system integrity and user confidence.
Configured and maintained server environments, ensuring optimal performance and reduced downtime.
Managed software deployments and updates, enhancing user access to resources and minimizing downtime.
Developed and executed backup and recovery strategies, safeguarding data and ensuring business continuity.

Education

Bachelor’s Degree - Computer Science

IIMTE

01-2016

Skills

IT Infrastructure:

Desktop/Server Support, Windows/Linux Administration, Backup & Recovery, Antivirus Management

Networking:

LAN/WAN Configuration, Network Monitoring, Firewall & Security Settings, Troubleshooting

Certification

Juniper Networks Certified Associate (JNCIA) - 2025.

Address

H.No. 5-25/1, Sai Durga Nagar, Gurramguda, Hyderabad – 501510

Timeline