Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gouthami Panuganti

Hyderabad,TG

Summary

Aspiring Consultant with experience in Kronos WFC and SQL, with a proven track record in enhancing system performance and operational efficiency. Expert in business analysis and organizational development, significantly improving inter-departmental processes and customer satisfaction through innovative problem-solving and effective issue resolution.

Overview

2
2
years of professional experience

Work History

Senior Associate Consultant

Infosys
06.2022 - Current
  • Worked as sole IT support for the Kronos application to facilitate uninterrupted business.
  • Used ticketing systems to manage and process support actions and requests.
  • Researched product and issue resolution tactics to address customer concerns.
  • Promoted efficiency among departments with prompt resolution of system issues.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Monitored system performance to identify potential issues.

Education

MBA - Operations Management

Institute of Management Studies, BHU
Banaras
04.2022

Bachelor of Engineering - Civil Engineering, India

Mahatma Gandhi Institute of Technology, JNTUH
Hyderabad
04.2018

Skills

  • Kronos WFC
  • SQL
  • Business Analysis
  • Data Analytics
  • Operations Management
  • Organizational Development

Languages

Telugu
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Timeline

Senior Associate Consultant

Infosys
06.2022 - Current

MBA - Operations Management

Institute of Management Studies, BHU

Bachelor of Engineering - Civil Engineering, India

Mahatma Gandhi Institute of Technology, JNTUH

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Gouthami Panuganti