Govardhan Bestha
Coustomer Service Executive
Bengaluru
Summary
Dynamic Customer Service Executive with a proven track record at Spandana, excelling in customer relations and team leadership. Enhanced customer satisfaction through innovative problem-solving and effective communication. Committed to mentoring future leaders while consistently meeting performance targets in a fast-paced environment. Proficient in MS Office and dedicated to delivering exceptional service.
Overview
1
1
year of professional experience
3
3
Languages
Work History
Coustomer Service Executive
Spandana
03.2024 - 10.2024
- Established long-term client relationships through consistent delivery of high-quality services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Meet performance targets such as response time, customer satisfaction, and call handling time.
- Follow up with customers to ensure their issues are resolved.
Education
Bachelor of Technology - Mechanical Engineering
Sanskruthi Schoolof Engineering
Puttaparthi, India 04.2001 -
Diploma - Mechanical Engineering
A1 Global Institute Of Engineering And Technoly
Markapur, India 04.2001 -
Skills
Customer relations
Team player
Excellent verbal and written communication skills
Strong problem-solving and conflict-resolution abilities
Patience, empathy, and a customer-first attitude
Basic computer knowledge and familiarity with MS Office or power platform , Google sheets
Ability to work in shifts and handle pressure in a fast-paced environment
Team leadership
Timeline
Coustomer Service Executive
Spandana
03.2024 - 10.2024
Bachelor of Technology - Mechanical Engineering
Sanskruthi Schoolof Engineering
04.2001 -
Diploma - Mechanical Engineering
A1 Global Institute Of Engineering And Technoly
04.2001 -