Mohini Ranjan Behera
Sundargarh
Summary
Dynamic customer service executive with proven leadership in team collaboration and inventory management. Expertise in analyzing sales data to optimize operations and enhance customer satisfaction.
Overview
10
10
years of professional experience
Work History
coustomer service executive
vishal megamart pvt ltd
jharsuguda
01.2011 - 08.2020
- Led team meetings to align on operational goals and strategies.
- Managed inventory levels to ensure product availability and minimize stockouts.
- Analyzed sales data to identify trends and inform purchasing decisions.
- Oversaw daily operations to streamline processes and improve efficiency.
- Facilitated cross-departmental collaboration for improved project outcomes and communication.
- Coordinated cross-functional teams to deliver high quality results within tight timelines.
- Created and maintained relationships with key stakeholders.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Bachelor of Arts - ODIA HONOURS
SUNDARGARH GOVT COLLEGE
SUNDARGARH03-2025
Associate of Arts - ODIA ENGILSH POLIT
PANCHAYT SAMITI HIGHER SECONDARY SCHOOL
BHEDABAHAL03-2022
High School Diploma -
AUNLABAHAL HIGH SCHOOL
AUNLABAHAL04-2007
Skills
- Customer service
- Effective communication
- Inventory management
- Time management
- Customer relations
- Excellent communication
- Teamwork and collaboration
- Supervision and leadership
- Multitasking
- Good Telephone Etiquette
Languages
English
Upper Intermediate (B2)
B2
ODIA
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
coustomer service executive
vishal megamart pvt ltd
01.2011 - 08.2020
Bachelor of Arts - ODIA HONOURS
SUNDARGARH GOVT COLLEGE
Associate of Arts - ODIA ENGILSH POLIT
PANCHAYT SAMITI HIGHER SECONDARY SCHOOL
High School Diploma -
AUNLABAHAL HIGH SCHOOL