Govardhana SR

• Hands-on experience with Jamf MDM and policy creation
• Administered Jira ticketing system and resolved technical issues
• Managed Onboarding/Offboarding processes and IT procurement
• Provided Slack and Browser Stack administration in MAC and Windows environments
• Oversaw IT budgeting, asset management, and vendor coordination.
• Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
• Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
• Coordinated IT operations activities to deliver smooth flow of daily business needs.
• Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.

Project: Impetus Form Completion

• Worked with the Reliance team to complete the Impetus Form on day one by analyzing hardware needs such as desktops, laptops, monitors, and mice for 3D fashion design software including Browzwear VStitcher, Xtex Vizoo, and DB Admin. Successfully executed and delivered the project.

• Implemented cloud apps like Okta and Mosyle for security and efficiency
• Managed OpenVPN and G Suite administration
• Responsible for Office 365 user management and license assignment
• Implemented CrowdStrike and Mimecast for enhanced system security
• Supported IT procurement, budget management, and vendor relations.
• Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
• Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
• Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.

• Installed Windows and Mac operating systems, and configured ESXI on tower servers
• Provided end-user support for hardware and software issues
• Managed Digital Workspace and Zoom room troubleshooting
• Coordinated with vendors for hardware replacements and system upgrades.
• Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
• Documented technical issues and solutions to enable tracking history and maintain accurate logs.

• Resolved application, OS, and hardware issues via remote access and onsite support
• Configured network devices like printers and scanners
• Assisted in domain management and client-related troubleshooting
• Pushed applications through SCCM server and resolved VPN issues.
• Conducted regular reviews of incident reports to identify recurring problems and collaborated with relevant teams to develop permanent solutions.
• Provided after-hours support for critical incidents as part of an on-call rotation, maintaining high levels of availability for urgent matters.

• Installed and troubleshot Windows and Mac operating systems
• Provided support for application issues and VPN configurations
• Replaced dual monitors and fixed docking station issues.
• Optimized PC performance through regular updates, patches, and system upgrades.
• Configured hardware, devices, and software to set up work stations for employees.
• Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
• Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.

• Installed Windows OS and resolved hardware issues with Dell
• Configured network devices and routers (Cisco, Netgear, Belkin, D-Link)
• Worked on LAN, WAN, and MAN topologies, and had knowledge of routing protocols.
• Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
• Monitored system performance to maintain system integrity.
• Configured and installed computer systems for other sub-organizations.
• Patched software and installed new versions to eliminate security problems and protect data.