Govardhana SR
Bengaluru
Summary
Experienced IT Manager, System Administrator, and Desktop Support Engineer with over 8 years of expertise in IT operations. Proven track record of resolving technical issues, improving customer satisfaction, and driving operational efficiency. Adept at Network & System Administration, with hands-on experience in software and hardware support. Highly skilled in troubleshooting, team coordination, and vendor management, seeking to leverage technical acumen and leadership abilities in a dynamic IT environment.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
IT Manager - 1
Fynd Shopsense Retail Technologies Ltd
11.2022 - Current
- Hands-on experience with Jamf MDM policy creation, Google Workspace, Office 365 applications
- Administered Jira ticketing system and resolved technical issues
- Managed Onboarding/Offboarding processes and IT procurement
- Provided Slack and Browser Stack administration in MAC and Windows environments
- Oversaw IT budgeting, asset management, and vendor coordination.
System Administrator
Cyware Labs
10.2021 - 10.2022
- Implemented cloud apps like Okta and Mosyle for security and efficiency
- Managed OpenVPN and G Suite administration
- Responsible for Office 365 user management and license assignment
- Implemented CrowdStrike and Mimecast for enhanced system security
- Supported IT procurement, budget management, and vendor relations.
Colleague Support Engineer
VMware through Collabera
07.2019 - 06.2021
- Installed Windows and Mac operating systems, and configured ESXI on tower servers
- Provided end-user support for hardware and software issues
- Managed Digital Workspace and Zoom room troubleshooting
- Coordinated with vendors for hardware replacements and system upgrades.
Desktop Support L2 Engineer
DXC Technology through Fidelis Corporate Solutions Pvt. Ltd.
11.2017 - 03.2019
- Resolved application, OS, and hardware issues via remote access and onsite support
- Configured network devices like printers and scanners
- Assisted in domain management and client-related troubleshooting
- Pushed applications through SCCM server and resolved VPN issues.
Desktop Support Engineer
IBM through Future Focus Infotech Ltd.
04.2017 - 09.2017
- Installed and troubleshot Windows and Mac operating systems
- Provided support for application issues and VPN configurations
- Replaced dual monitors and fixed docking station issues
- Mail Client Configuration like Lotus Notes troubleshooting configuring
- Helping to fix the Cisco AnyConnect VPN-related issues
- Troubleshooting and fixing Zoom room issues and global print issues.
Desktop Support Engineer
Vertex Techno Solution
12.2014 - 01.2017
- Installed Windows OS and resolved hardware issues with Dell
- Configured network devices and routers (Cisco, Netgear, Belkin, D-Link)
- Worked on LAN, WAN, and MAN topologies, and had knowledge of routing protocols.
Education
Bachelor of Science - Computer Engineering
Alagappa University
Karaikudi, Tamil Nadu 05.2014 - 05.2017
Skills
Ticket Management & Coordination: Efficient in filtering, assigning, and managing escalated tickets
Team Coordination: Skilled in collaborating with network, Citrix, DevOps, and security teams
Inventory & Asset Management: Experience with asset management platforms such as Keka, Service Now, HAM
Technical Expertise:
Network topologies (LAN, WAN, MAN)
Active Directory, group policies, DHCP, DNS
Hardware & Software Installation
MDM platforms like Jamf, Mosyle
G Suite, Office 365 administration
VPN management (OpenVPN, Cisco AnyConnect, Global Protection VPN)
Troubleshooting: Strong in diagnosing and resolving technical issues for hardware, software, and networking
Procurement & Budgeting: Experience with vendor management, IT procurement, and budgeting
Languages
English
Hindi
Kannada
Urdu
Telugu
Timeline
IT Manager - 1
Fynd Shopsense Retail Technologies Ltd
11.2022 - Current
System Administrator
Cyware Labs
10.2021 - 10.2022
Colleague Support Engineer
VMware through Collabera
07.2019 - 06.2021
Desktop Support L2 Engineer
DXC Technology through Fidelis Corporate Solutions Pvt. Ltd.
11.2017 - 03.2019
Desktop Support Engineer
IBM through Future Focus Infotech Ltd.
04.2017 - 09.2017
Desktop Support Engineer
Vertex Techno Solution
12.2014 - 01.2017
Bachelor of Science - Computer Engineering
Alagappa University
05.2014 - 05.2017
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