Govind Jadhav

• Provide comprehensive Level2/3 phone support for the efficient resolution of technology problems and requests across the global organization
• Ability to assist the Senior IT Manager and coordinate with other IT functions to ensure appropriate communication with end-users reporting issues
• Customer service skills: Ability to understand and empathize with customer concerns/issues remaining committed to providing quality results
• Strong knowledge of standard Microsoft OS, Office 365, MS Azure Fundamental and desktop products, VPN, DNS, DHCP & Remote Access, desktop network connectivity & account administration, desktop hardware and peripherals.
• A creative and experienced professional with expertise in creating and managing Distribution Lists (DL) and SharePoint sites
• Proficient in managing Exchange mailboxes, SharePoint sites, and OneDrive for Business. Skilled in configuring and managing Office 365 applications such as Teams, Skype for Business, and Yammer

• Successfully resolved complex technical issues through phone and chat support, resulting in increased client satisfaction and retention.
• Configured and installed several workstations, desktop systems and servers, improving the overall efficiency of the IT infrastructure.
• Maintained high data integrity and file system security for the desktop environment, ensuring confidentiality and compliance with data protection regulations.
• Prioritized and escalated support incidents and requests based on business impact and documented guidelines, minimizing downtime and productivity loss.
• Communicated highly technical information to both technical and nontechnical personnel in a clear and concise manner, facilitating effective collaboration across teams.

• Handling routine desktop support issues, which include installing and re- installing Operating Systems (OS) and applications, Antivirus, configuring devices, MS-Office, and Acrobat Reader, among others
• Configuration and implementation of Office 365 and Microsoft Outlook and DNS
• Evaluate and prioritize customer support cases
• Work with all internal groups, including support, sales, engineering, product management, and consulting
• Troubleshoot various network issues affect solutions and collaborate with staff and outside vendors to resolve complex problems.

GPA: 64.40

66.67%