Govind Singh

Hardworking and reliable MIS Supervisor strong ability in Reporting, having 8 years of experience in the same role and multiple domains. Offering Quality management and automation project management. Highly organized, proactive and punctual with team-oriented mentality.

• English
• Hindi
• Danish

• Implementation of Gen AI - Identified and implemented RAG Gen AI methodology on onboarding of customer for the customer data collection, nature of business and compliance.
• AI enabled RPA - Enabled in house model of ML/AI into the RPA for efficient decision making, (classification and GO- NO GO method) as the on premise RPA software used in project.
• RPA real time monitoring structure - Lead a project to combine database record insertion into RPA bots for real time view of automated processes.
• Efficiency Reporting tracker - Created efficiency reporting software to be used by team members for record keeping of all activities with in house technologies - VBA, MS Access, Autohotkey softwares.
• Optimization Of Quality - Optimization and Standardization of all Quality Deliverables for the Teams. Development of Tools for faster checks and mitigating any integrity issue of cherry picking samples for Quality Checks. Optimization Of Services Level Agreements Reporting Structure., DMADV project for Six Sigma with a Goal to Design Optimization Mechanism which will help us to reduce/mitigate the manual records and through the optimized tools data can be captured and primary SLA will be recorded by Operations and reporting can be done by MIS team which will help to develop the automated artefacts for reported SLA’s, Tentative soft savings would results in 90 Hrs.